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California Consumer Privacy Act

For California residents, by proceeding to interact with Fingerhut, please be aware that your personal information may be collected.

To understand the types of personal information that we may collect about you, please visit our Privacy Page.

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  • Fingerhut FAQs


  • Most items purchased between October 25th, 2022, and December 25th, 2022, can be returned or exchanged in original condition until January 15th, 2023, or within 60 days from the date the order is placed, whichever is longer. Please see the list of items below, which have additional restrictions or are final sale.

    Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. All other returns will be charged return postage or shipping fees, which will be deducted from your total refund amount.

    Items that are damaged and not returned in original manufacturer’s packaging may be denied a refund or exchange. Products sold in sets must be returned as complete sets; partial returns will not be accepted. Face masks, hand sanitizer and all Clearance sales are final sale and not eligible for return or exchange. Personalized/customized products may be returned for credit if they are damaged or defective only; exchanges are for the exact item only.

    Mattresses, mattress sets, box springs and foundations must be inspected upon delivery and delivery must be refused if damaged or defective. Please be careful to inspect your order at the time of delivery, before signing a shipping receipt. These items can only be returned for a refund if you refuse delivery.

    The following items can be returned or exchanged in original condition, within 30 days of the date the order is placed, as specified:

    • Computers, televisions, tablets (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, air purifiers, heaters, generators, air mattresses and holiday decorations.
    • Cell phones can be returned or exchanged only if unopened, defective or damaged.
    • Music, movies, video games and software must be returned unopened with the factory seal intact and exchanges are for identical items.

    Product concerns beyond the return period must be handled under the manufacturer’s warranty, when applicable. Manufacturer information can be found in your product manual, and if not found there, or if a manual is not included, please check our Manufacturer Contact Information list here.

    For items covered by your extended protection plan purchased through Fingerhut, you may refer to your extended protection plan coverage. For additional questions regarding your extended protection plan, you may visit the plan provider, Asurion, at www.asurion.com/fingerhut or 1-866-813-2931.

    While your return or exchange is being processed it’s important to pay the minimum amount due according to your monthly billing statement. If you used your WebBank/Fingerhut Credit Account or your WebBank/Fingerhut FreshStart Credit Account and the minimum payment is not received, you may be assessed late fees and that may negatively affect your credit bureau reporting.

    Other restrictions may apply. Please click here for additional information.

  • Your best bet is to shop early, if possible. That way, you have a better chance of getting the products you want, delivered on time.

    For a smoother shopping experience, follow these helpful tips:

    • Suppliers for the following products recommend ordering by the below dates. This is a guidance, and not a guarantee, for the best chance of getting these products to your home in time for Christmas.
      • Personalized/customized products (such as jewelry) by November 10, 2022
      • Products containing hazardous materials (such as fragrances, household chemicals or certain types of batteries) by December 12, 2022
      • Items identified as oversize or heavy (shipping codes O-R) by December 2, 2022
    • Please refer to our Shipping FAQs for information about shipping to PO Boxes, APO/FPO addresses prior to placing your order.
    • If you are sending a package to AK, HI, PR, GU, VI, AS, FM, MP, PW or MH you’ll want to place your order by December 2, 2022
    • If you are paying with a Fingerhut FreshStart or Fetti account that requires a down payment, the order will not ship until your down payment is received and posted to your account.

      We recommend placing your order and completing the down payment, using a debit card if possible. Using a debit card will ensure your order is shipped to you quickly, taking two days to process your down payment and post to your account. Down payments made directly from a bank or savings account are held for 7 days, before processing and posting to your account, which may delay your order.
  • We do our very best to ensure we have all the items you’ve selected in-stock, however, the best option is to refer to our website for the most up to date inventory and promotions.

  • Express Shipping is an option to speed up your order, however we still encourage you to shop early. Normally, orders eligible for Express Shipping will leave our warehouse within 1 business day and should be delivered within 2 business days after that, not including weekends and holidays.

  • Warehouse employees and delivery drivers are doing their best to keep up this holiday season. Please be patient as package delivery could take longer this time of year. We ask that you wait 3 days from the day your package is expected to arrive, as this is a grace time for carriers due to heavy volume in package delivery.

    For information on the status of your order and any delays in the delivery network, you may sign into your account and under My Orders click Order History, then simply click on your tracking number.

    You can also check the status of your shipment at any time by clicking on the tracking link provided in your ship confirmation email.

  • We are issuing you a new credit account. We’re required to do this because our agreement with our current financing partner is ending. This is a business formality, it’s not because of anything customers did. We are changing the name on the credit account too.

    Welcome to the Fingerhut Fetti credit account! Fingerhut is still the store where you build your credit with your Fingerhut Fetti credit account and buy all the items you and your family need. The new name Fetti comes from the word confetti because we’re excited to celebrate your credit building success more than ever before.

    And remember your credit account continues to have no annual fee.2

  • Fingerhut Fetti is the name of our new revolving credit account, which was previously called Fingerhut Advantage. Because our agreement with our financing partner for the Fingerhut Advantage credit account has ended, we wanted to continue to offer you the same benefits as you had with your Fingerhut Advantage credit account. This is how Fetti started! You’ll have two separate accounts now, and as of April 11, 2022, no purchases can be made with your Fingerhut Advantage credit account. You’ll continue to make your payments on this account until the balance is paid in full. Starting April 12, 2022, you’ll use your new Fingerhut Fetti credit account to make all your purchases.

  • You don’t need to do anything today, but on April 12, 2022, you’ll need to complete two simple, but important steps for your new account:

    1. Sign into My Account to verify your account and payment information. If you have saved payment methods on your Fingerhut Advantage credit account, they will be available for you when you sign into your Fingerhut Fetti credit account.
    2. Download the newest version of the Fingerhut Mobile App.

    You should continue to use your Fingerhut Advantage credit account through April 11, 2022.

    It’s important that you continue to make payments on your Fingerhut Advantage credit account until your balance is paid in full.

  • No, as a current Fingerhut Advantage credit account holder with an open account, you do not have to reapply. Starting on April 12, 2022 customer accounts that are in good standing will be transitioned to a Fingerhut Fetti credit account issued by WebBank.

    It’s important that you continue to make payments on your Fingerhut Advantage credit account until your balance is paid in full.

    If for any reason your Fingerhut Advantage credit account was not transitioned to a Fingerhut Fetti credit account, WebBank will communicate with you as necessary to continue to administer, make payments and service your Fingerhut Advantage credit account.

  • Your new Fingerhut Fetti credit account will be ready to use April 12, 2022.

  • No. The 10-digit Customer Number you use at fingerhut.com or provide to a customer service agent will not change. However, you will get a new 16-digit credit account number.

  • No, your credit line will not change and will reflect the last credit line assigned to your Fingerhut Advantage credit account.

  • Our mission is to help you build a better financial life. You do the hard work, but we are here to help. A restricted line is when a portion of your available credit is not currently available to make purchases. Your Fingerhut Fetti credit account may have a restricted line based on factors such as your balance, credit line and account history on your Fingerhut Advantage credit account.

    The restricted line doesn’t change your credit line and provides you with the same available credit as you had on your Fingerhut Advantage credit account at the time of account transition. The restricted line will show up on your My Account page, with your Credit Line, Statement Balance and Available Credit.

    The restricted line will be reduced, increasing your available credit, upon making at least one purchase and one payment on your new Fingerhut Fetti credit account. If you have a conditional credit line increase offer, please allow up to two weeks after the completion of your conditional credit line increase offer for the restricted line release to reflect in your available credit. We will make further reductions in your restricted line at our discretion.

    The restricted line is not reported to the credit bureaus and does not factor into your credit score.

  • All of your billing and shipping information from your Fingerhut Advantage credit account will be transferred to your Fingerhut Fetti credit account.

    While payment methods that you saved to your Fingerhut Advantage credit account will transfer over to the Fingerhut Fetti credit account, you will need to set up new recurring scheduled payments.

    Your payment information will not change on your Fingerhut Advantage credit account and it’s important that you continue to make payments on your Fingerhut Advantage credit account until your balance is paid in full.

  • You should continue using your Fingerhut Advantage credit account through April 11, 2022. On April 12, 2022, the account will no longer be able to be used to make purchases. However, after this date you should continue to make payments on your Fingerhut Advantage account until the balance is paid in full. Your Fingerhut Fetti credit account will be available for use starting April 12, 2022.

    There is a small possibility that orders you place on your Fingerhut Advantage credit account are charged to your Fingerhut Fetti credit account due to a delay in shipping.

    You will continue to be able to access your Fingerhut Advantage credit account to make payments, through My Account as you do today. If you have previously set up payment information or recurring payments for your Fingerhut Advantage credit account, these will remain unchanged.

  • Yes, your new monthly statement will look different and will be sent from Fingerhut Fetti credit account. Look for the new Fingerhut Fetti logo to easily tell it’s the statement from your new account.

    The preference you set for eStatements or paper statements on your Fingerhut Advantage credit account will be transferred to your Fingerhut Fetti credit account. You will continue to receive your Fingerhut Advantage credit account statements as you do today.

  • There will be no changes to your current Fingerhut Advantage credit account due date. When you make a Fingerhut Fetti purchase, your Fingerhut Fetti credit account will have the same due date as your Advantage account. You will need to continue to make payments on your Fingerhut Advantage credit account until the balance is paid in full. Setting up a recurring scheduled payment is a great way to ensure that you never miss a payment.

    There will be no changes to your interest rate between your Advantage credit account and your Fetti credit account.

    Please see the Change in Terms you received for more information regarding your account.

  • We are not offering balance transfers at this time.

  • Sign into My Account any time after April 11, 2022, and set up or review your saved methods of payment. You can also set up recurring scheduled payments for your new Fingerhut Fetti credit account.

  • Yes! Please set up a new payee to make payments on your new Fingerhut Fetti credit account using your new account number.

    The address for Fingerhut Fetti payments is:
    Fingerhut
    PO Box 70792
    Philadelphia, PA 19176-0792

    To make payments on your Fingerhut Advantage credit account, you can continue to use your current payee – just make sure your Fingerhut Advantage credit account number is included.

  • No, MoneyGram payments will not be accepted on Fingerhut Fetti credit accounts.

  • No, CheckFree payments will not be accepted on Fingerhut Fetti credit accounts.

  • Always send your check or money order with the remittance slip that came with your statement. If you send an additional payment that doesn’t have a remittance it is very important that you include whether this is payment for your Fingerhut Fetti credit account or Fingerhut Advantage credit account.

    Mailing Addresses:

    Fingerhut Advantage:
    Fingerhut
    PO Box 70281
    Philadelphia, PA 19176-0281

    Fingerhut Fetti:
    Fingerhut
    PO Box 70792
    Philadelphia, PA 19176-0792

  • On April 12, 2022, you’ll need to download the newest version of the Fingerhut mobile app. Our new application will still contain all the existing features to help you manage your Fingerhut Fetti account, plus an easier sign in experience for Android devices, the ability to easily add new methods of payment and full access to manage your Fingerhut Advantage account.

    You can download the update directly from the App Store or Google Play, from the existing mobile app or following the links below on your mobile device.

    Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc.

  • The new mobile application will be compatible with Apple iOS Version 11.0 and Android Version 6.0 or newer. If you are unable to upgrade your device to those versions, you will still have access through your computer or phone browser at www.fingerhut.com.

  • No. The good news is that your Fingerhut Fetti credit account enrollment and coverage with SafeLine will continue if you have opted into the program on your Fingerhut Advantage credit account.

  • Yes, you will continue to be enrolled in SafeLine on your Fingerhut Advantage credit account for as long as you continue to make payments or until you cancel the service.

  • Your SafeLine benefit process will not be interrupted on your Fingerhut Advantage credit account. If you are in the process of applying for benefits, please continue to submit the requested information so a benefit decision can be reached.

    If you have an active benefit, it will continue to be honored and cover your current month’s minimum payment due based on the status of your approval. You will continue to receive written or emailed updates regarding your benefit.

    If you are in an active benefit, your Fingerhut Fetti credit account will also be in an authorization hold status until that benefit has ended.

  • If you currently have protections under the Servicemembers Civil Relief Act on your Fingerhut Advantage credit account, those protections will carry over to your Fingerhut Fetti credit account. Thank you for your service.

  • You will not be able to use your Fingerhut Advantage credit account to make purchases after April 11, 2022.

    You will need to continue to make payments on your Fingerhut Advantage credit account until the balance is paid off in full.

    You will be able to make payments through fingerhut.com as you currently do.

    Automated payments already set up for your Fingerhut Advantage credit account will continue to work after April 11, 2022.

    Fingerhut Advantage customer service can be contacted at 1-800-208-2500.

  • Yes, the Fingerhut Fetti credit account will show up as a new trade line on your credit bureau report.

  • No, the restricted line is not reported to the credit bureaus. See What is a ‘restricted line’?

  • As you know, there are many factors that go into your credit score. It’s very difficult for us to provide a definitive impact to your credit score, but illustratively it is possible:

    • Opening a credit account typically boosts the account holders’ credit score. This is because you now have two tradelines reporting to the bureaus.
    • However, an unused credit line may be closed for inactivity, which may negatively impact your credit score.
    • A history of on-time payments over time will have a positive impact to your credit score.
    • Similarly, it is very important to continue to keep making payments on your Fingerhut Advantage credit account. If this account becomes delinquent it will negatively impact your credit score.

    People sometimes think closing an account takes away from a person’s credit history and hurts their FICO® Score, but that’s not true. Your FICO Score looks at the length of both open and closed accounts. Closed accounts will be a part of your credit history on your credit report for many years. This info is from a great FICO Blog article. You can read it here. https://www.fico.com/blogs/more-scoring-myths-closing-credit-cards

  • Le estamos emitiendo una nueva cuenta de crédito. Estamos obligados a hacer esto porque nuestro acuerdo con nuestro socio financiero actual está por finalizar. Esta es una formalidad comercial, no se debe a nada que hayan hecho los clientes. También estamos cambiando el nombre en la cuenta de crédito.

    ¡Bienvenido a la cuenta de crédito Fingerhut Fetti! Fingerhut sigue siendo la tienda donde construye su crédito con su cuenta de crédito Fingerhut Fetti y compra todos los artículos que usted y su familia necesitan. El nuevo nombre Fetti proviene de la palabra confeti porque estamos emocionados de celebrar su éxito más que nunca en su creación de crédito.

    Y recuerde que su cuenta de crédito sigue sin tener una cuota anual.2

  • Fingerhut Fetti es el nombre de nuestra nueva cuenta de crédito renovable, que anteriormente se llamaba Fingerhut Advantage. Debido a que finalizó nuestro acuerdo con nuestro socio financiero para la cuenta de crédito Fingerhut Advantage, queríamos continuar ofreciéndole los mismos beneficios que tenía con su cuenta de crédito Fingerhut Advantage. ¡Así empezó Fetti! Ahora tendrá dos cuentas separadas y, a partir del 11 de abril de 2022, no podrá realizar compras con su cuenta de crédito Fingerhut Advantage. Continuará realizando sus pagos en esta cuenta hasta que el saldo se pague por completo. A partir del 12 de abril de 2022, utilizará su nueva cuenta de crédito Fingerhut Fetti para realizar todas sus compras.

  • No necesita hacer nada hoy, pero el 12 de abril de 2022 deberá completar dos pasos simples pero importantes para su nueva cuenta:

    1. Inicie sesión en Mi Cuenta para verificar su cuenta y la información de pago. Si guardó métodos de pago en su cuenta de crédito Fingerhut Advantage, estarán disponibles para usted cuando inicie sesión en su cuenta de crédito Fingerhut Fetti.
    2. Descargue la versión más reciente de la Aplicación Móvil Fingerhut.

    Debe continuar usando su cuenta de crédito Fingerhut Advantage hasta el 11 de abril de 2022.

    Es importante que continúe realizando pagos en su cuenta de crédito Fingerhut Advantage hasta que pague su saldo en su totalidad.

  • No, como titular actual de una cuenta de crédito Fingerhut Advantage con una cuenta abierta, no tiene que volver a presentar una solicitud. A partir del 12 de abril de 2022, las cuentas de los clientes que están al día pasarán a ser una cuenta de crédito Fingerhut Fetti emitida por WebBank.

    Es importante que continúe realizando pagos en su cuenta de crédito Fingerhut Advantage hasta que pague su saldo en su totalidad.

    Si por algún motivo su cuenta de crédito Fingerhut Advantage no se traspasó a una cuenta de crédito Fingerhut Fetti, WebBank se comunicará con usted según sea necesario para continuar administrando, realizando pagos y prestando servicio a su cuenta de crédito Fingerhut Advantage.

  • Su nueva cuenta de crédito Fingerhut Fetti estará lista para usar el 12 de abril de 2022.

  • No. El número de Cliente de 10 dígitos que usa en fingerhut.com o que proporciona a un agente de servicio al cliente no cambiará. Sin embargo, obtendrá un nuevo número de cuenta de crédito de 16 dígitos.

  • No, su línea de crédito no cambiará y reflejará la última línea de crédito asignada a su cuenta de crédito Fingerhut Advantage.

  • Nuestra misión es ayudarlo a construir una mejor vida financiera. Usted hace el trabajo duro, pero estamos aquí para ayudarlo. Una línea restringida es cuando una parte de su crédito disponible no está disponible actualmente para realizar compras. Su cuenta de crédito Fingerhut Fetti puede tener una línea restringida con base en factores como su saldo, línea de crédito e historial de cuenta en su cuenta de crédito Fingerhut Advantage.

    La línea restringida no cambia su línea de crédito y le brinda el mismo crédito disponible que tenía en su cuenta de crédito Fingerhut Advantage en el momento de la transición de la cuenta. La línea restringida aparecerá en su página Mi Cuenta, con su Línea de Crédito, Saldo de Estado de Cuenta y Crédito Disponible.

    La línea restringida se reducirá, lo que aumentará su crédito disponible, tras realizar al menos una compra y un pago en su nueva cuenta de crédito Fingerhut Fetti. Si tiene una oferta de aumento de línea de crédito condicional, espere hasta dos semanas después de la finalización de su oferta de aumento de línea de crédito condicional para que la liberación de línea restringida aparezca en su crédito disponible. Reduciremos más su línea restringida a nuestra entera discreción.

    La línea restringida no se informa a las agencias de crédito y no se tiene en cuenta en su puntaje crediticio.

  • Toda su información de facturación y envío de su cuenta de crédito Fingerhut Advantage se transferirá a su cuenta de crédito Fingerhut Fetti.

    Si bien los métodos de pago que guardó en su cuenta de crédito Fingerhut Advantage se transferirán a la cuenta de crédito Fingerhut Fetti, deberá configurar nuevos pagos recurrentes programados.

    Su información de pago no cambiará en su cuenta de crédito Fingerhut Advantage y es importante que continúe realizando pagos en su cuenta de crédito Fingerhut Advantage hasta que pague su saldo en su totalidad.

  • Debe continuar usando su cuenta de crédito Fingerhut Advantage hasta el 11 de abril de 2022. El 12 de abril de 2022, la cuenta ya no se podrá utilizar para realizar compras. Sin embargo, después de esta fecha, debe continuar realizando pagos en su cuenta Fingerhut Advantage hasta que pague el saldo en su totalidad. Su cuenta de crédito Fingerhut Fetti estará disponible para su uso a partir del 12 de abril de 2022.

    Existe una mínima posibilidad de que los pedidos que realice en su cuenta de crédito Fingerhut Advantage se carguen a su cuenta de crédito Fingerhut Fetti debido a un retraso en el envío.

    Seguirá teniendo acceso a su cuenta de crédito Fingerhut Advantage para realizar pagos a través de Mi Cuenta como lo hace actualmente. Si ya configuró la información de pago o los pagos recurrentes para su cuenta de crédito Fingerhut Advantage, estos permanecerán sin cambios.

  • Sí, su nuevo estado de cuenta mensual se verá diferente y se enviará desde la cuenta de crédito Fingerhut Fetti. Busque el nuevo logotipo de Fingerhut Fetti para saber fácilmente que es el estado de cuenta de su nueva cuenta.

    La preferencia que establezca para estados de cuenta electrónicos o impresos en su cuenta de crédito Fingerhut Advantage se transferirá a su cuenta de crédito Fingerhut Fetti. Continuará recibiendo los estados de su cuenta de crédito Fingerhut Advantage como lo hace actualmente.

  • No habrá cambios en la fecha de vencimiento actual de su cuenta de crédito Fingerhut Advantage. Cuando realiza una compra de Fingerhut Fetti, su cuenta de crédito de Fingerhut Fetti tendrá la misma fecha de vencimiento que su cuenta Advantage. Deberá continuar realizando pagos en su cuenta de crédito Fingerhut Advantage hasta que pagar el saldo por completo. Configurar un pago recurrente programado es una excelente manera de asegurarse de no olvidarse nunca de un pago.

    No habrá cambios en su tasa de interés entre su cuenta de crédito Advantage y su cuenta de crédito Fetti.

    Consulte el Cambio en los Términos que recibió para obtener más información sobre su cuenta.

  • No estamos ofreciendo transferencias de saldo en este momento.

  • Inicie sesión en Mi Cuenta en cualquier momento después del 11 de abril de 2022 y configure o revise sus métodos de pago guardados. También puede configurar pagos recurrentes programados para su nueva cuenta de crédito Fingerhut Fetti.

  • ¡Sí! Configure un nuevo beneficiario para realizar pagos en su nueva cuenta de crédito Fingerhut Fetti con su nuevo número de cuenta.

    La dirección para los pagos de Fingerhut Fetti es:
    Fingerhut
    PO Box 70792
    Philadelphia, PA 19176-0792

    Para realizar pagos en su cuenta de crédito Fingerhut Advantage, puede continuar utilizando su beneficiario actual; solo asegúrese de incluir su número de cuenta de crédito de Fingerhut Advantage.

  • No, no se aceptarán pagos de MoneyGram en las cuentas de crédito Fingerhut Fetti.

  • No, no se aceptarán pagos con CheckFree en cuentas de crédito Fingerhut Fetti.

  • Siempre envíe su cheque o giro postal con el recibo de pago que vino con su estado de cuenta. Si envía un pago adicional que no tiene un recibo de pago, es muy importante que incluya si se trata de un pago para su cuenta de crédito Fingerhut Fetti o su cuenta de crédito Fingerhut Advantage.

    Direcciones de correo postal:

    Fingerhut Advantage:
    Fingerhut
    PO Box 70281
    Philadelphia, PA 19176-0281

    Fingerhut Fetti:
    Fingerhut
    PO Box 70792
    Philadelphia, PA 19176-0792

  • El 12 de abril de 2022, deberá descargar la versión más reciente de la aplicación móvil de Fingerhut. Nuestra nueva aplicación seguirá conteniendo todas las funciones existentes para ayudarlo a administrar su cuenta Fingerhut Fetti, además de una experiencia de inicio de sesión más sencilla para los dispositivos Android, la capacidad de agregar fácilmente nuevos métodos de pago y acceso completo para administrar su cuenta Fingerhut Advantage.

    Puede descargar la actualización directamente desde App Store o Google Play, desde la aplicación móvil existente o siguiendo los enlaces a continuación en su dispositivo móvil.

    Apple y el logotipo de Apple son marcas comerciales de Apple Inc., registradas en EE. UU. y otros países. App Store es una marca de servicio de Apple Inc. Google Play y el logotipo de Google Play son marcas comerciales de Google Inc.

  • La nueva aplicación móvil será compatible con la versión 11.0 de Apple iOS y la versión 6.0 o posterior de Android. Si no puede actualizar su dispositivo a esas versiones, aún tendrá acceso a través del navegador de su computadora o teléfono en www.fingerhut.com.

  • No. La buena noticia es que la inscripción y la cobertura de su cuenta de crédito Fingerhut Fetti con SafeLine continuarán si eligió participar en el programa en su cuenta de crédito Fingerhut Advantage.

  • Sí, seguirá inscrito en SafeLine en su cuenta de crédito Fingerhut Advantage mientras siga realizando pagos o hasta que cancele el servicio.

  • Su proceso de beneficios de SafeLine no se interrumpirá en su cuenta de crédito Fingerhut Advantage. Si está en el proceso de solicitar beneficios, continúe enviando la información solicitada para que se pueda tomar una decisión sobre ellos.

    Si tiene un beneficio activo, se seguirá respetando y se cubrirá el pago mínimo adeudado del mes actual según el estado de su aprobación. Continuará recibiendo actualizaciones por escrito o por correo electrónico con respecto a su beneficio.

    Si tiene un beneficio activo, su cuenta de crédito Fingerhut Fetti también estará en un estado de retención de autorización hasta que finalice ese beneficio.

  • Si actualmente tiene protecciones en virtud de la Ley de Ayuda Civil para Miembros de las Fuerzas Armadas en su cuenta de crédito Fingerhut Advantage, esas protecciones se trasladarán a su cuenta de crédito Fingerhut Fetti. Gracias por su preferencia.

  • No podrá usar su cuenta de crédito Fingerhut Advantage para realizar compras después del 11 de abril de 2022.

    YDeberá continuar realizando pagos en su cuenta de crédito Fingerhut Advantage hasta que el saldo se pague por completo.

    Podrá realizar pagos a través de fingerhut.com como lo hace actualmente.

    Los pagos automáticos ya configurados para su cuenta de crédito Fingerhut Advantage seguirán funcionando después del 11 de abril de 2022.

    Puede comunicarse con el servicio de atención al cliente de Fingerhut Advantage al 1-800-208-2500.

  • Sí, la cuenta de crédito de Fingerhut Fetti aparecerá como una nueva línea comercial en su informe a las agencias de crédito.

  • No, la línea restringida no se informa a las agencias de crédito. Vea ¿Qué es una "línea restringida"?

  • Como usted sabe, hay muchos factores que se tienen en cuenta en su puntaje crediticio. Es muy difícil para nosotros brindar el impacto definitivo que tendrá en su puntaje crediticio, pero de manera ilustrativa es posible:

    • Abrir una cuenta de crédito normalmente aumenta la puntuación de crédito de los titulares de la cuenta. Esto se debe a que ahora tiene dos líneas de crédito reportando a las agencias.
    • Sin embargo, una línea de crédito no utilizada puede cerrarse por inactividad, lo que puede afectar negativamente su puntaje crediticio.
    • Un historial de pagos puntuales a lo largo del tiempo tendrá un impacto positivo en su puntaje crediticio.
    • Del mismo modo, es muy importante que continúe realizando pagos en su cuenta de crédito Fingerhut Advantage. Si esta cuenta cae en mora, tendrá un impacto negativo en su puntaje crediticio.

    Las personas a veces piensan que cerrar una cuenta le resta historial crediticio a una persona y perjudica su FICO® Score, pero eso no es cierto. Su FICO Score analiza la duración de las cuentas abiertas y cerradas. Las cuentas cerradas formarán parte de su historial de crédito en su informe de crédito durante muchos años. Esta información es de un excelente artículo del blog de FICO. Puede leerlo aquí. https://www.fico.com/blogs/more-scoring-myths-closing-credit-cards

  • We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website. Also see: Individual States/Sales/Use Tax Information

  • During the online checkout process, you will be able to enter a valid promo code during Step 3 (Review & Place Order).

    Please make sure to review the terms and conditions of the promotional code.

  • We begin to fill your order immediately after it has been submitted. If you would like to cancel your order -- you can contact our customer service department, and we'll do our best to stop the shipment. If we are unable to, you may choose to simply return the order -- just follow the return instructions that came with your shipment.

  • If you have provided us your email address, when your order ships, we will send you an email with your tracking information.

    You may also view the status of your order by signing in to your account and going to My Orderson the left side. Click on Order History.

    If it has been two (2) or more buisness days since thedelivery date of your package, download an affidavit form to assist us with researching your package.It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager.Once you havefilled the form out, email it back to us for faster service.We willconduct an investigation and respond to you typically within 3 days to let you know the result of our investigation.Click here to download an affidavit.

  • Certain items may be eligible for Local Pickup depending on their weight and total dimensions. If your order is eligible, Standard and/or Express Pickup options will be presented in checkout.

  • You may view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.

    If we have your email address on file, we will send a confirmation email when your order is shipped.This email will include your tracking information.Please note that we only send confirmation emails for items shipped from our warehouse.

    If it has been two (2) or more business days since the delivery date,download an affidavit form to assist us with researching your package.It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you've filled the form out, email it back to us for faster service. We'll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.

  • For online purchases only.

    Fetti:
    You may use your WebBank/Fingerhut Fetti credit, and a debit card to complete your order. After your first order you may use your Fetti credit and a credit card or debit card.

    FreshStart:
    You may use your WebBank/Fingerhut FreshStart credit to place an order and a debit card to make your down payment.
    You may use a debit card to pay the order total over your FreshStart credit limit, in addition to the down payment.

  • One of the best things about ordering from Fingerhut is getting free stuff!

    Free gift promotional codes will be available periodically on the website. To receive an advertised free gift, enter the free gift promotional code during checkout. Please remember, only one promotional code is allowed per order!

  • Online: Sign into your account. When you find an item you would like to purchase, select Add to Cart. You will be prompted to check out or to continue shopping.


    Phone: Call 1-800-233-3588 7 days a week, 7:00am-10:00pm (CT) to place an order with one of our representatives!

  • During the online checkout process, you will be given the option of using a gift card for payment.

  • For new customers, click here to register on Fingerhut.com!

    A Fingerhut account provides great benefits:


    Update your shopping profile
    Check your account
    Shop thousands of brand name products you and your family will love
    Apply for a WebBank/Fingerhut Advantage Credit Account
    Manage your budget with easy payment options
  • While we have decided to discontinue the Spanish language version of the website, there remains the possibility that we will have a Spanish language website in the future. We will continue to remain committed to serving our Spanish speaking customers.

  • We are very committed to serving our Spanish speaking customers. However, due to low traffic, we have decided to discontinue the Spanish language version of www.fingerhut.com. We found that the majority of our website users utilized the English language version of the site.

  • Estamos dedicados a servir nuestros clientes de habla hispana. Sin embargo, debido a tráfico bajo, hemos decidido descontinuar la página web de fingerhut.com en español. Descubrimos que la mayoría de los usuarios de la página web usan la versión en inglés.

  • Aunque decidimos descontinuar la versión de nuestra página web en español, existe la posibilidad de que tengamos una página web en español en el futuro. Continuamos dedicados a servir nuestros clientes de habla hispana.

  • Please see our extended Holiday Return Policy in our Holiday FAQs, for items purchased between October 25th, 2022 and December 25th, 2022.

    Most items can be returned or exchanged in original condition within 60 days from the date the order is placed. Please see the list of items below, which need to be returned within 30 days of the date of order, have additional restrictions, or are final sale.

    Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. All other returns will be charged return postage or shipping fees, which will be deducted from your total refund amount.

    Items that are damaged and not returned in original manufacturer's packaging may be denied a refund or exchange. Products sold in sets must be returned as complete sets; partial returns will not be accepted. Face masks, hand sanitizer, and all Clearance sales are final sale and not eligible for return or exchange. Personalized/customized products may be returned for credit if they are damaged or defective only; exchanges are for the exact item only.

    Mattresses, mattress sets, box springs and foundations must be inspected upon delivery and delivery must be refused if damaged or defective. Please be careful to inspect your order at the time of delivery, before signing a shipping receipt. These items can only be returned for a refund if you refuse delivery.

    The following items can be returned or exchanged in original condition within 30 days from the date of the order as specified:

    • Computers, televisions, tablets (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, air purifiers, heaters, generators, air mattresses, and holiday decorations.
    • Cell phones can be returned or exchanged only if unopened, defective or damaged.
    • Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical items.

    Product concerns beyond the return period must be handled under the manufacturer's warranty, when applicable. Manufacturer information can be found in your product manual, and if not found there, or if a manual is not included, please check our Manufacturer Contact Information list here.

    For items covered by your extended protection plan purchased through Fingerhut, you may refer to your extended protection plan coverage. For additional questions regarding your extended protection plan, you may visit the plan provider, Asurion, at www.asurion.com/fingerhut or 1-866-813-2931.

    NOTE: While your return or exchange is being processed it’s important to pay the minimum amount due according to your monthly billing statement. If you used your WebBank/Fingerhut Credit Account or your WebBank/Fingerhut FreshStart Credit Account and the minimum payment is not received, you may be assessed late fees and that may negatively affect your credit bureau reporting.

  • If your item is eligible for return, just follow these easy steps:


    alt-image

    1. For your convenience, you can initiate a return at fingerhut.com. Just sign into your account and go to our Returns Center. Select your order, and follow the directions to process your return.
    2. Looking to make an exchange?
      If you would like us to exchange your item, make sure to also fill out and include the exchange section on the packing slip you received in your original package indicating the details of the new item you’d like to receive.
    3. Make sure to retain your email confirmation to track your return.

    IMPORTANT: With all products powered by a combustion engine, you must void the fuel tank of all liquid and fumes prior to mailing. Broken glass cannot be returned. Bottles containing flammable liquids (perfumes, canisters) must be tightly sealed before mailing your return.

    NOTE: Damaged and defective cell phones that are eligible for return, as stated in our Return Policy, should be returned in the condition as they were received; this includes restoring to manufacturer settings.

    Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. For all other returns, a $7.95 shipping fee will be applied, when using our prepaid return label.

    Please note, for oversize or heavy items (shipping codes O - R), a $50 shipping fee will be applied to returns for refund. Prepaid return labels are not available for oversize or heavy items (shipping codes O-R), or for Fingerhut FreshStart accounts. For FreshStart returns, just sign into your account, go to our Returns Center, and follow the instructions to start processing a return. For help with returning your oversize or heavy items (shipping codes O-R), please contact Customer Service.

  • We’d like a chance to make this right. If your item arrived damaged, defective, or is not what you ordered, and it is eligible for return, you can use a prepaid return label to return or exchange your item. Please click here for instructions, and refer to the return policy above for exceptions.

    Product concerns beyond the return period must be handled under the manufacturer’s warranty, when applicable. Manufacturer information can be found in your product manual. If not found there, or if a manual is not included, please check our Manufacturer Contact Information list here.

    Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. All other returns will be charged return postage or shipping fees, which will be deducted from your total refund amount.

  • Please note, for oversize or heavy items (shipping codes O - R), a $50 shipping fee will be applied to returns for refund. Prepaid return labels are not available for oversize or heavy items (shipping codes O-R). For help with returning your oversize or heavy items (shipping codes O-R), please contact Customer Service.

  • If you return an item that was discounted when purchased as part of a promotion, you will be credited for the item, less any discounts received.

  • If you process your return through the Returns Center, we will send you an email with a tracking link for your return.

    It typically takes up to 15 days from the time you mail your item to us to receive it and credit your account. If the request is approved and you have provided us with your email address, we will email you when your account has been credited or an exchange order has been placed.

    If it has been more than 15 days since you returned your package, and it has been at least 5 days since your package was last scanned per tracking information, please download an affidavit form to assist us with researching your returned package. Once you have filled the form out, email it back to us for faster service. We will conduct an investigation and respond to you typically within 3 business days to let you know the result of our investigation. Click here to download an affidavit.

  • When you place your first order with us, and you use your Fingerhut Credit, the billing and shipping address need to match. We do this for your protection as we want to ensure the order is being shipped to you, the account holder. Subsequent orders, you have the ability to change your shipping address.

    If you would like to change the address on your first order, you can use an alternate method of payment, i.e. Visa, MasterCard, Discover or American Express.

  • You may view the shipping and handling charges here.

  • The product and shipping address must be eligible for the Express Shipping option. Backordered items, oversize items, orders shipped directly from the manufacturer or products that cannot be shipped by air do not qualify for Express Shipping. The Express Shipping option is available within the 48 contiguous states, excluding APO/FPO addresses and PO Boxes.

    Our checkout process will not provide the Express Shipping option when you are trying to order an item that is not eligible.

  • Standard shipping will vary by the location you are shipping the order to, but typically means your order will ship and be delivered within 5 to 7 business days.

    Additional shipping time may be needed if you order an item that is personalized either with monogramming or engraving, or if an item you order is oversized like furniture or appliances.

    You can get updates on the status of your order by signing in to your account and going to My Orders and clicking on Order History.

    If you'd like a faster option, we also offer Express Shipping on some items.

  • Express Shipping means your order will leave our warehouse within 1 business day and should be delivered within 2 business days after that. There is an extra fee of $14.99 per item for Express Shipping and some restrictions apply. Business days excludes weekends and holidays.

  • These are products that are shipped to you directly from the supplier or manufacturer (also referred to as drop ship). When you order an item that is shipped to you directly from the supplier, we will notify you the expected delivery date. Because we are not the shipper, we are not able to guarantee delivery date or provide an Express Shipping option.

  • Item delivered ground level, outside the main entrance only (includes apartment buildings). No inside delivery. The delivery company will contact you at the number that we have on file to set up a delivery time. Cannot ship to AK, HI or APO / FPO. Not eligible for free shipping promotions.

  • Local pickup is a delivery option offering a secure and convenient alternative by getting your package(s) delivered to a UPS Access Point location.

    UPS Access Point locations consist of The UPS Store network, local businesses and retail chains (such as The UPS Store, CVS, Michael’s and Advance Auto Parts), and UPS lockers. These locations are open during evening and weekend hours with most locations open until 7pm or later.

  • Customers will be required to present a government-issued photo ID, such as a driver’s license or passport, along with a matching UPS tracking number at time of pickup. If you don’t have a valid government-issued photo ID and matching tracking number, you will not be able to take possession of the package.

    Can somebody else pick up my package?

    Yes. During the checkout process, you may designate a different person other than yourself to be the ‘Order Pickup Person’. Ensure the name entered in checkout matches the name on their government-issued photo ID and they are able to provide the matching UPS tracking number. This cannot be changed after the order is placed.

  • You will receive an email when your package is delivered to the UPS Access Point and is available to pick up. You will receive subsequent emails to serve as a reminder to pick up your package, a confirmation when the package is picked up as well as a notice if your package was not collected and returned to Fingerhut.

    Important: You have seven (7) calendar days to pick up your package. If a package is not collected within the seven calendar days, your items will be sent back to Fingerhut and processed as a return.

  • We are happy to ship most items to any United States Post Office address. This includes APO and FPO addresses. We just can't offer the Express Shipping option to an APO or FPO location, or PO Boxes at this time. Also note we are not able to ship Drop-ship or send oversized items to an APO or FPO location, or a PO Box.

  • Some items can be shipped to a PO Box. If an item cannot be shipped to a PO Box, we will ask you to provide a physical address. If you do not provide a street address, you will be responsible for the original and return shipping and handling.

  • You can place an order at any time! For orders shipped to an address outside the 48 contiguous states we add a $24.99 surcharge per order to help cover shipping costs. This includes AK, HI, US territories and APO/FPO addresses.

  • Due to the value of some items, an adult signature will be required at the time of delivery for certain orders. Adult recipients must be at least 21.

  • Sealy provides Premium In-Home Delivery on the delivery day of your choosing, on select Sealy mattresses (ship codes O-R). Our shipping specialists will set up your new mattress and/or foundation in your desired room, remove and discard all packaging materials and dispose of your existing mattress and/or box spring, if requested – all included in the shipping and handling price. Please note disposal is 1-for-1 – if you purchase only a mattress, only your old mattress will be removed (not your box spring). Cannot ship to AK, HI or APO/FPO. Not eligible for free shipping promotions. Sealy mattresses which come compressed and rolled in a box for convenient shipping and handling do not come with In-Home Delivery.

  • Deferral Periods

    You may be eligible for Deferred Payments, which are periods of time when you are not required to make payments on a specific purchase. Special rules apply to Deferral Periods: The date, amount and description of each purchase is identified on your Statement for the period when you make the purchase; each Statement contains a summary of all deferred purchases, including the unpaid principal balances, any interest charges and the dates until which payments are deferred. The deferral plan offered to you is made at the sole discretion of WebBank (as implemented by Fingerhut) and cannot be changed by customer request.

    Deferred Payments:
    Monthly payments on the deferred purchase are not required during the Deferral Period.
    Interest will be charged at the monthly periodic rate on your deferred purchase from the date of purchase. Interest charged during the Deferral Period will be added to your deferred balance, even if you pay off your deferred balance before the expiration of the Deferral Period.
    The amount of your deferred purchase(s) is/are not considered when we calculate your minimum monthly payment. We do consider your deferred purchase(s) for purposes of determining your available credit.

    Please note: To ensure qualified orders are placed on deferral, provide your Catalog Number or promotion code at the time of the order. Orders placed without this information will not be placed on deferral.

  • We know that at times a due date may not work. We can change your cycle date one time in a 12-month period.

    To contact our Customer Service Departmentvia email, please click here and completethe simple form.

    You may also contact us by phone.

    *Important Note for Fingerhut FreshStart® Accounts:

    Unfortunately, because this account is an installment loan, we are unable to make any changes to your due date or the date your statement is sent to you.

  • We review accounts several times a year systematically. As your credit profile changes, we may reduce or increase your credit line.

    Continuing to make payments on time may make your account eligible for an increase. Please note, we are not accepting requests for credit line increases at this time. If your account is eligible at the time of systematic review, you will be automatically given an increase and notified by regular mail, an email or messaging on your monthly statement.

    Missed payments may reduce your credit line if your account becomes delinquent.

  • If you have forgotten your username or password please click the link called Forgot Password? when on the Sign in page. If you are still having trouble, please call Customer Service at 1-800-964-1975 7:00am-10:00pm (CT), 7 days a week for help.

    If you do not remember the answers to your security questions, after several tries you will be asked to reset them. For your protection, Customer service cannot change your security questions.

  • Online: Sign in to your account and select My Account at the top of the page.On the left side of the page select under My Account select Make a Payment. From there, you can select a one-time payment or set up recurring payments. We accept checking/savings accounts, Visa, MasterCard, and American Express.

    Bank Bill Pay: You can make your payments electronically using your checking or savings account if you have a bill pay service. You can find your 16 digit account number in your welcome letter or by calling customer service 1-800-964-1975.

    Automated Phone System: Call 1-800-964-1975 to make a payment through our automated system any time day or night. Checking/Savings, Credit and Debit cards are accepted.

    Mail: Send a check or money order to:

    For Fingerhut Fetti Credit Accounts:

    Fingerhut Fetti
    PO Box 70792
    Philadelphia, PA 19176-0792

    For Fingerhut Advantage Credit Accounts:

    Fingerhut Advantage
    PO Box 70281
    Philadelphia, PA 19176-0281

    For Fingerhut FreshStart Account Credit Accounts:

    FreshStart
    PO Box 70283
    Philadelphia, PA 19176-0283

    Payments made before 4:00 pm Central Time will be credited to your account the same day.

    Payments made after 4:00 pm will be credited to your account the following day.

    Payments are posted to your account within 48 hours of submitting. The payment will reflect the date it was submitted and not the date it was posted. If your payment is submitted on or before the due date indicated on your statement, no negative activity will be associated with your account, such as a late fee.

    Important Information: FreshStart® payments must be made with a debit card or checking/savings account. We do not accept credit card payments with this type of installment loan.

  • Sign in to your account and select My Account at the top of the page. On the left side click the Statements link.

    From here you can view your:

    ? Available Credit
    ? Due Date
    ? Minimum Due
    ? Current Balance
    ? Last Statement Balance

    You may also download past statements.

    Tired of receiving lots of mail? Sign up for eStatements!

    View the terms and conditions of our eStatements by clicking here.

  • Monthly minimum payments due for your WebBank/Fingerhut Credit Account are calculated based on the payment chart available on Fingerhut.com.

    Please note that you can pay more than the minimum due or the entire balance at any time without penalty.

    Please see below toreview the payment chart.

    Payment Chart

    Account Balance
    From To Minimum PMT $

    -

    $9.98 100%
    $9.99 $44.99 $9.99
    $45.00 $69.99 $11.99
    $70.00 $99.99 $12.99
    $100.00 $124.99 $14.99
    $125.00 $199.99 $18.99
    $200.00 $249.99 $21.99
    $250.00 $299.99 $24.99
    $300.00 $349.99 $28.99
    $350.00 $449.99 $33.99
    $450.00 $549.99 $38.99
    $550.00 $799.99 $46.99
    $800.00 $1,099.99 $59.99
    $1,100.00 $1,399.99 $69.99
    $1,400.00 $- 5%
  • The minimum amount due must be received no later than the due date.

    If not, your account may be charged a late fee. Please review the Terms and Conditions of your credit account by clicking here.

    If you are a FreshStart customer, paying your low monthly payments in full and on time may reward you with a revolving WebBank/Fingerhut Credit Account with a higher credit limit and no down payments. A late fee will be charged if your payment is not received by the due date. Any late fees you incur on your account will be added as a final payment up to one month after your final installment.

  • A Fingerhut.com account makes shopping fun and easy! You can check how much credit you have, track and/or view orders, personalize your account, sign up for and see online statements, and even pay your bill online.

    You can also receive special deals, make changes to your address online, start a wish list, learn how to read your statement, tell us how you want us to contact you and much more!

    Just click on Hello. Sign Inon the top of any page. All you need is your Fingerhut customer number from the back of your catalog, an email addressand password. If you need help, please call Customer Service at 1-800-964-1975 7:00am-10:00pm (CT), 7 days a week.

  • It typically takes 10-15 days from the time you mail your item to us to receive it and credit your account. If you provided us with your email address, we will email you when your account has been credited.

    You can also check on your return status and available credit by visiting the Returns Center in the My Orders section of Fingerhut.com.

  • You will see your payment on your account within 1-2 business days. Please note that your available credit will update immediately.

  • Just go to My Account at the top of any page and click on Sign Out.

  • Paying your balance in full or paying more than your minimum amount due will lower your interest charges.

  • You will receive your first statement 30-45 days after making your first purchase.

    You can also see your statement information online.

    Sign in to your account and select My Account at the top of the page. On the left side click the Statements link.

    From here you will be able to view your:

    Available Credit
    Due Date
    Minimum Due
    Current Balance
    Last Statement Balance

    You may also download past statements.

    Tired of receiving lots of mail? Sign up for eStatements!

    View the terms and conditions of our eStatements by clicking here.

  • Just click on Hello. Sign in at the top of any page on Fingerhut.com.

  • Your Fingerhut customer number and catalog number are linked to your Fingerhut.com account, but they are not the same. For your protection, we do not allow you to login using either your catalog or WebBank/Fingerhut Credit Account.

    If you do not have a Fingerhut.com account, you can easily create one. Click here and fill in your information under the Register on fingerhut.com section.

    Once you sign in to your new account you will be able to view your WebBank/Fingerhut Credit Account information.

  • You will receive a payment confirmation number when you pay by phone or online. For mailed payments, please allow 7-10 days for us to receive and process the payment.

    Keep your confirmation number for your records.

  • Fingerhut sometimes works with other companies that have products or services that we think our customers might like. But, you will never be billed for something you do not order.

    If you do order a product or service from these companies, they are billed to your WebBank/Fingerhut Fetti Credit Account; we do not fill these orders or run the programs. If you buy a product or service from these partner companies, you'll see the charge and the company name and phone number on your Fingerhut bill. Please call them if you have any questions about their programs.

  • We make every effort to price our credit products competitively and fairly in the marketplace. 

  • If you pay your balance in full each month, you will not be assessed any interest charges. 

  • We disclose your monthly interest charges on each statement we send you. Please refer to your online or paper statements for historical interest charges. 

  • The deferral period can be a helpful tool to manage your monthly budget while there are no monthly payments due. The deferral period is a time where we don't require a minimum payment due from you. However, interest will still be charged at the monthly periodic rate on your deferred purchase from the date of purchase. The deferral period only applies to the purchase you applied the offer to. Please remember payments may still be due for existing balances on your account.  

  • Paying more than your monthly minimum due can help pay down your balance faster.  The time it takes to pay your entire balance down will depend on factors such as how much more than your minimum you are paying, how often you make additional payments, any fees like late fees that are assessed, services you have enrolled in, and additional purchases you make over time.  

  • No, if you wish, you may pay more than the minimum payment and at any time you may pay the entire new balance, without penalty. 

  • No, you are not charged a separate annual fee to maintain your account. 

  • Sign in to your account and go to My Account at the top of the page. Next, on the left hand side under My Profile you can change your information such as:


    Communication Preferences
    Email Address
    Password
    Security Question
    And more!

  • Customer Service

    Online: Contact Us

    Telephone: 1-800-964-1975, 7 days a week, 7:00am-10:00pm (CT)

    Mail: Fingerhut Customer Service, 6250 Ridgewood Rd, St. Cloud, MN 56303

    To Place an Order

    For English: 1-800-233-3588, 7:00-10:00pm (CT), 7 days a week

    En espanol: 1-800-556-3208 - De lunes a viernes, de 8:00am-8:00pm, hora central

    Product Support

    See list of Manufacturers' Contact Information

  • To make a payment you can use the following options:

    Online: Sign in or register by clicking the Hello. Sign In link at the top of the page. Click the Make a Payment button on the Account Overview page.

    Bank Bill Pay: You can make your payments electronically from your checking or savings account if you are already using a bill pay service. You will find your 16 digit account number in your welcome letter or by calling customer service 1-800-964-1975.

    Automated Phone System: Call 1-800-964-1975 to make a payment through our automated system any time day or night.

    Mail: Send a check or money order to:

    For Fingerhut Fetti Credit Accounts:

    Fingerhut Fetti
    PO Box 70792
    Philadelphia, PA 19176-0792

    For Fingerhut Advantage Credit Accounts:

    Fingerhut Advantage
    PO Box 70281
    Philadelphia, PA 19176-0281

    For Fingerhut FreshStart Account Credit Accounts:

    FreshStart
    PO Box 70283
    Philadelphia, PA 19176-0283

    Payments are posted to your account within 48 hours of submitting. The payment will reflect the date it was submitted and not the date it was posted. If your payment is submitted on or before the due date indicated on your statement, no negative activity will be associated with your account, such as a late fee.

    Important Information: FreshStart® payments must be made with a debit card or checking/savings account. We do not accept Credit Card payments with this type of installment loan.

  • Yes you can! There is no charge or penalty to pay off your balance early. Once you've received your order, pay it off any time.

  • Your monthly payment will be based on your order amount plus shipping and handling, taxes, and finance charges.

    The total order amount minus the $30.00 down payment will be split equally over the remaining monthly payments. This will be reflected on your monthly statements.

    When you place your first order and make your down payment you will receive an Installment Loan Agreement by regular mail, which will include the anticipated monthly payments for your purchase.

    You can also see your monthly payment amount online by creating an account and going to the My Account Overview section and selecting Statements.

  • Fingerhut FreshStart®

    You can make your down payment online or by calling 1-800-964-1975 7:00am-10:00pm (CT), 7 days a week.

    The down payment can be made with the following methods of payment:

    Debit Cards - using your debit card will ensure your order is shipped to you quickly!
    Electronic (ACH) Check - there is a 7-10 day hold time when this method of payment is used, meaning your order could be delayed
    Money Orders - in addition to the time it takes for you to mail it to us, there's also a 7-10 day clearing time once we receive it, meaning your order could be delayed
    Paper Check - in addition to the time it takes for you to mail it to us, there's also a 7-10 day clearing time once we receive it, meaning your order could be delayed

    Credit Cards and saving accounts are not accepted for payments with the FreshStart® Program.

    You can also mail a check or money order for your down payment. Use the address below that corresponds with your credit account type. Please note that this option takes longer, since we have to allow for the time it takes to be mailed to us, and for us to process it.

    Fingerhut FreshStart®
    P.O. Box 270
    St. Cloud, MN 56396

    Fetti Down Payment
    P.O. Box 270
    St. Cloud, MN 56396

    Please be sure to include your customer number on the check or money order. Your customer number can be found on the back of your catalog, highlighted in yellow or in My Account on Fingerhut.com.

    Your in-stock order will ship when our hold time has passed. If your order is not in stock, you will be notified.

    We will hold your order for the number of days listed above and then your order will be released for shipment. Note that these timeframes are not flexible.
    Please allow up to 10 days from the end of the hold time for your order to be shipped and received by you.

  • To apply online, click here! If you are not signed in, you will be prompted to sign in as a new or existing customer.

    If you are a new customer and have a Customer Number that you received through email or mail, be sure to include that information before applying. If you do not have a Customer Number, just click "No, but I still wish to apply."

    Next, fill out the application and within minutes you will find out if you have been approved.

  • The Fingerhut FreshStart® credit account issued by WebBank is an installment program that can help customers build buying power with us.

    Once approved, you would make a one-time purchase that is a minimum of $50.00 (includes shipping and handling and taxes).

    Next, a $30.00 down payment is required for your order to ship and to continue with the program. This amount will be subtracted from your order total.

    The down payment can be made with the following methods of payment:


    Debit Cards - using your debit card will ensure your order is shipped to you quickly but will take 2 days for your down payment to complete processing before your order is shipped.
    Electronic (ACH) Check - there is a 7 day hold time when this method of payment is used, meaning your order could be delayed.
    Money Orders - in addition to the time it takes for you to mail it to us, there's also a 2 day processing timeframe.
    Paper Check - in addition to the time it takes for you to mail it to us, there's also a 7 day clearing time once we receive it, meaning your order could be delayed.
    MoneyGram Payments - there is a 7 day hold time when this method of payment is used, meaning your order could be delayed

    Credit Cards are not accepted for payments with the FreshStart Program.

    Finally, pay off the balance with monthly on-time payments. Once your balance has been paid in full, with no late payments, no return payments, & at least a $50 minimum order, you will be rewarded with a revolving WebBank/Fingerhut Credit Account that may have a higher credit limit!


    Important Information:

    If your order is over your credit limit you can use a debit card to pay the difference. The down payment must be made at the time of purchase.

    If the down payment is not made within the 25 days from the date the order is placed the order will be cancelled.



  • The Fingerhut FreshStart® credit account is a smart, easy and affordable way to get the items you want today while building your buying power with us.

    It lets you shop thousands of brand names and high quality products at affordable low monthly payments.

    Paying your low monthly payments in full and on time may reward you with a revolving WebBank/Fingerhut Credit Account with a higher credit limit and no down payments.

  • You may shop from the Fingerhut FreshStart® catalog or online at www.fingerhut.com.

  • A credit score is a rating that results from looking at several pieces of information about your credit. A credit score is used by a lender to help decide whether or not you should be approved for a credit card, loan, or service.

    A credit score helps lenders decide the risk involved in extending a line of credit. Usually, the lower the score, the higher the risk.

    You can request a free copy of your credit report each year from each of the three credit bureaus.

    Go to www.annualcreditreport.com/or call 1-877-322-8228.

    You may also contact the nationwide consumer credit reporting bureaus:

    Equifax - www.equifax.com/or 1-800-685-1111

    Experian - www.experian.com or 1-888-397-3742

    TransUnion - www.transunion.com or 1-800-888-4213

  • A debt-to-income ratio is one way to measure how financially stable you are. You divide monthly minimum debt payments (excluding mortgage or rent payments) by monthly gross income. Your monthly gross income is what you make before taxes and anything else are taken out.

    The lower your debt-to-income ratio, the better off you are. A good debt-to-income ratio is less than 36 percent. If it's higher than 36 percent, you should think about making some changes for a better financial situation.

  • We’re proud to award qualifying customers with two different types of credit line increases. A conditional credit line increase or an unconditional credit line increase offer. Both are very exciting!

    Conditional credit line increase offers are available to customers for predetermined periods of time within the billing cycle. If you accept the offer by purchasing, we’ll report the credit line increase to the bureaus during the next reporting cycle. However, if you choose not to use this offer, we won’t report a credit change to the bureaus and the bureaus will not know this credit line increase was offered to you.

    Here’s more information about how each type of credit line increase works.

  • Dear Valued Customer,

    Fingerhut is very concerned about the safety and well-being of our customers and their families. We intend to always treat our customers with courtesy and respect. The customer relationship is a very important part of our business.

    We strive to provide our customers with products that meet or exceed our quality standards, and your expectations. Our quality and safety standards comply with applicable domestic safety laws, and we expect our suppliers to comply with those same laws. On rare occasions, our suppliers may discover a product safety concern after an item has already shipped to our customers. When this happens, our Fingerhut Quality Assurance team will work closely with our suppliers and the U.S. Consumer Product Safety Commission to make sure our customers are notified about product recalls. We have made this section of our web site available to customers to ensure that you have all of the most up to date information about recalls that may affect our customers.

    For more information about product recalls and safety information, please visit this U.S. Government Web site: www.recalls.gov or call our Fingerhut Customer Service department at 1-800-964-1975 7:00am-10:00pm (CT), Monday - Friday.

    Your satisfaction is important to us, and we thank you for your business. We understand the trust you place in us, and want you to know that we are doing everything we can to continue to provide a great shopping experience with high quality products.

    Sincerely,
    Fingerhut

    Recall Notices:

    Epoch Everlasting Play Recalls Kidoozie Play Tents and Playhouses Due to Flammability Risk and Burn Hazard

    Fitbit Recalls Ionic Smartwatches Due to Burn Hazard

    Fisher-Price Recalls 4-in-1 Rock ‘n Glide Soothers After Four Infant Deaths; 2-in-1 Soothe ‘n Play Gliders Also Recalled

    MTD Southwest Recalls (Troy Bilt and Craftsman) Trimmers and Polesaws Due to Laceration Hazard

    Prepac Recalls 4-Drawer Chests Due to Tip-Over and Entrapment Hazards. In-Home Remedy May Be Delayed Due to COVID-19 Restrictions; Keep Product Away from Children

    National Presto Recalls Smokers Due to Electric Shock Hazard

  • Please contact Asurion Service Plans at 1-866-813-2931 or at asurion.com/fingerhut as they are the company that is providing the Service Plan. They are open 24 hours a day, 7 days a week. An agent there can work with you to initiate your claim.

  • On many products, yes! You can protect your purchase and add to your peace of mind with an extended Service Plan. You can add a Service Plan during your product purchase, or within 30 days of your purchase.

    The Service Plan begins after the manufacturer warranty expires. If your product fails for any covered reason, it will cover parts and labor or will replace your product at no extra cost.

    Our Service Plan includes:

    Full Coverage for Parts and Labor.
    Extends any Manufacturer's Warranty.
    No deductibles. No hidden charges.
    A great value with retail prices as low as $6.99.

    To purchase a Service Plan after your initial purchase, simply call Customer Service at 1-800-208-2500 7:00am-10:00pm (CT), Monday- Friday.

    Service Plans are not available in Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands or Palau.

  • Many of our products are covered by the manufacturer for different periods of time. If your purchase is covered by a warranty, the information will arrive with your product along with manufacturer contact information.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting safelinesupport.fingerhut.com and choosing the option to cancel, by calling SafeLine Services at 1-800-701-2546, or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.

  • The term "cover your current month's minimum payment" applies when your benefits are approved for a qualifying event, like involuntary unemployment or having a disabling accident. This means that WebBank will credit the current month's minimum monthly payment of principal and interest due (referred to in the SafeLine Terms & Conditions as "Monthly Benefit Payment"), which does not include any past due or delinquent payments, on your credit account during the benefit activation period. You will not be required to make a payment on your credit account while your benefits are active. In addition, late, over limit, and SafeLine Account Protection Plus fees will not be assessed during a billing period in which benefits are active. Your account will be suspended, which means you will be unable to use your credit account while benefits are activated. Interest will continue to accrue on your outstanding balance, and during those billing periods no reports reflecting a deteriorating credit status with us will be sent to any credit reporting agency

  • The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here. You can initiate a benefit by calling SafeLine Services at 1-800-701-2546 or by visiting the service website at safelinesupport.fingerhut.com. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit.’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to safeLinesupport@fingerhut.com, faxing to 1-888-633-0674, or mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • When you enroll, you will receive a SafeLine Account Protection Plus Plan Contract with all the Terms and Conditions via e-mail and/ or mail within 5-7 business days. You must be enrolled and have met the wait period before being eligible for benefits. Events that occur before enrolling in the program or during the wait periods are not eligible for benefits. The wait periods for SafeLine Account Protection Plus are one month for hospitalization, unpaid leave of absence, covered major life event, or disability and at least three months for unemployment or death (except in the event of accidental death which is covered during the first 90 days). Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.

  • The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking  here. You can initiate a benefit by calling SafeLine Services at 1-800-701-2546 or by visiting the service website at safelinesupport.fingerhut.com. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit.’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to safeLinesupport@fingerhut.com, faxing to at 1-888-633-0674, or by mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • Fingerhut credit account holders are able to take advantage of the optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.

  • SafeLine Account Protection Plus is an optional program offered by WebBank. SafeLine can help reduce stress and worry should the unexpected happen like getting laid off, becoming disabled or hospitalized, or experiencing a covered major life event. When a covered event happens, SafeLine may make your current month's minimum payment so you don't have to worry about it for three (3) to twelve (12) months depending on the benefit coverage. The program may also waive your entire balance, up to your credit limit, in the event of your death, bankruptcy, foreclosure or for extended disability, unemployment, or hospitalization. SafeLine Plus costs just one dollar and nineteen cents ($1.19) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.

  • Fingerhut credit account holders are able to take advantage of this optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, covered major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.

  • It's easy. You can simply click on the "Yes, I want to enroll" option when reviewing your account information on the My Account page (click on the SafeLine link), when placing an order online - the SafeLine offer may be available after checkout, or when calling Fingerhut's order line at 1-800-233-3588 from 7:00am to 10:00pm Central Time 7 days a week.

    You may enroll in this coverage at any time when you are a WebBank/Fingerhut credit account customer in good standing. However, SafeLine is not currently available to customers in: FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a benefit is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.

  • If you are unemployed, self-employed or retired at this time, you would not be eligible for the Unemployment or Leave of Absence Benefits. However, if you chose to enroll, you could be eligible for other covered events under SafeLine® Account Protection Plus, such as, a disability preventing you from performing a daily acts of living as certified by your doctor, hospitalization, a change in your primary residence, and other major life events. In the event of death, bankruptcy, and foreclosure, your balance could be paid in full up to your available credit limit. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits. Note that SafeLine Account Protection Plus costs the same to you regardless of whether you are eligible for only some of the benefits. Review the Terms and Conditions carefully to determine whether you are eligible for coverage before purchasing SafeLine Account Protection Plus. You may cancel your enrollment at any time.

  • If you are currently disabled, you would not be eligible for the disability benefit for your current disability event. However, if you chose to enroll, you could be eligible for other covered events under SafeLine® Account Protection Plus, such as, a unemployment, hospitalization, a change in your primary residence, natural disaster, and other major life events. In the event of death, bankruptcy, and foreclosure, your balance could be paid in full up to your available credit limit. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits. Note that SafeLine Account Protection Plus costs the same to you regardless of whether you are eligible for only some of the benefits. Review the Terms and Conditions carefully to determine whether you are eligible for coverage before purchasing SafeLine Account Protection Plus. You may cancel your enrollment at any time.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting safelinesupport.fingerhut.com and choosing the option to cancel, by calling SafeLine Services at 1-800-701-2546, or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If you cancel from the program during the first sixty (60) days after enrolling, your account will be credited for any fees billed. If the cancelation is after the first 60 days, if no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.

    If you have contacted SafeLine Services and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email at Safelinesupport@fingerhut.com or call us at 1-800-701-2546 for further assistance.

  • SafeLine costs just one dollar and nineteen cents ($1.19) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.

  • You may enroll in this coverage at any time when you are a WebBank/Fingerhut credit account customer in good standing. However, SafeLine is not currently available to customers in: FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a benefit is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.

  • The SafeLine Account Protection Plus program may have a benefit to assist if you, or your family’s primary wage earner, have been laid off or involuntary unemployed for 30 or more days or if you have experienced a reduction in work hours of 20 percent or more for at least 30 days. The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-800-701-2546 or go to safelinesupport.fingerhut.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; or c) if you had to use an employer approved unpaid leave of absence while you cared for someone or yourself.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-800-701-2546 or go to safelinesupport.fingerhut.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; or c) if you had to use an employer approved unpaid leave of absence while you cared for someone or yourself. There would also be benefits options that could be considered if the situation lasts for 30 or more days like: a reduction in work hours of 20% or more, if there has been an involuntary unemployment event, or you have become disabled and are unable to work.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-800-701-2546 or go to safelinesupport.fingerhut.com.

  • The SafeLine Account Protection Plus program may offer a benefit assistance during this virus situation if you become ill, need to quarantine, are unable to work for at least 30 days, have an involuntary unemployment event, or have work hours reduced by 20% or more for 30 or more days.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-800-701-2546 or go to safelinesupport.fingerhut.com.

  • Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.

  • The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.

  • Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.

  • Close all unauthorized accounts that you are aware of. Contact those companies that have established unauthorized accounts using your personal information and advise them that you are a victim of identity theft. Request that the accounts be closed immediately. Ask the company for any assistance they can provide in handling the fraudulent account. There may be information you need to provide to these companies to ensure the accounts are closed.

    Place a fraud alert on your credit report and review your credit reports annually. Fraud alerts can help prevent an identity thief from opening additional accounts in your name. Contact any of the toll-free number below to initiate a fraud alert. The company you call is required to provide your information to the other credit bureaus. An alert will be placed on your credit bureau for you at each of the other bureaus.

    Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374- 0241

    Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013

    TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    If your driver's license/other government issued identification is stolen:

    Contact the agency that issued the license or other form of identification. Follow their procedure to cancel the document and request a replacement. Ask the agency to flag your file so that no one else can request a license or any other form of identification in your name.

    File a police report for identity theft in your community or in the community where the identity theft took place. The police report can also be provided to the credit bureaus if a credit freeze is required to address the identity theft.

    File a complaint with the Federal Trade Commission. This information can be helpful to law enforcement officials across the nation in tracking down identity thieves. The FTC can refer victims' complaints to other government agencies and companies for further action, as well as investigate companies for violations of laws the FTC enforces. A complaint can be filed online at www.ftc.gov/idtheft. If you don't have internet access, call the FTC's Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); TTY: 1-866-653- 4261; or write to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580.

  • You can change your communication preferences by signing in to your account and going to My Profile on the left side. Click on Communication Preferences.

    From here you can control the following:


    Promotional Emails
    Partner Notifications
    Mail Preferences
    Language Preference

  • Check your credit card and bank statements for inaccuracies.
    Check your credit report at least once a year. Look for what should and should not be there.
    Do not provide personal information to another individual or business unless they have a valid reason for requiring the information.
    Never write your credit card number or social security number on checks or the outside of an envelope.
    Do not give out account numbers over the phone to persons/companies you are not familiar with.
    Do not use a telephone, cordless or cellular, or an email to send financial or private personal information.
    Keep your financial documents in a safe/secure place.
    Do not pre-print your driver's license number on your checks. If you do, shred cancelled checks before you throw them away.
    Shred pre-approved credit applications, statements, or bills that contain personal information.
    Have your name and address removed from 'pre-screened lists'.
    Mail bills from the post office or your business, rather than your home mailbox.
    Consider having your name, telephone number, and/or address removed from the phone directory.
    Do not provide personal information over the phone unless you initiated the call and know who you are speaking with.
    If telemarketing companies call, advise them that you want to be added to their Do Not Call List. This is your right under the Federal Telephone Consumer Protection Act.
    Keep your birth certificate and social security card in a safe place. Do not carry these items in your wallet or purse.
    Choose passwords that will be difficult to crack and use different passwords for all accounts.
    Change passwords and PIN codes often.
    Use different PIN numbers for all of your cards/accounts.
    Do not store your PIN numbers on mobile phones or laptops.
    Do not put your Social Security number on any document unless you are legally required to do so.
    Shred any papers with financial information and identifiers instead of throwing them in the trash.
  • We use the latest tools and technology to protect your personal information. To help with Internet security, it is highly recommended that you are very careful when sharing information such as full credit card numbers, social security numbers, driver's license, or any other important data.

    Note: If you are on our website using a public computer or share a computer with other people in your home, please make sure you sign out each time to prevent someone else from accessing your account.

  • Your privacy is important to us. We follow the rules set by the Direct Marketing Association's Privacy Promise to American Consumers. We will not share your information to other marketers/companies if you ask us not to.

    Full disclosure of our Privacy Policy is available by clicking here.

  • Identity theft occurs when a person uses someone else's identification in order to impersonate that person.

  • You can visit the Federal Trade Commission Identity Theft Center by clicking here.

  • You can find your customer number highlighted on the back cover of the catalog.

  • You can find your catalog number highlighted on the back cover of the catalog.

  • Sure! In your catalog, locate the item number printed by the product you want to order. This will be a combination of letters and/or numbers. Go to www.fingerhut.com and type in the item number into the search box and simply select the search icon or hit enter from your device.

    During checkout, you’ll have the option to enter your catalog number to receive catalog offers, such as deferred payments, and more.

  • We send catalogs to customers a few times throughout the year! These mailed catalogs are sent to customers who have placed recent orders. Another great option is to view our digital catalog online at www.fingerhut.com/content/ecatalog. Keep in mind our catalog shows only a small part of a huge selection of products we offer. To browse our full assortment, visit our website at www.fingerhut.com.

  • Sure! You may order from any Fingerhut catalog, however some offers including promo codes, pre-approved credit and deferred payment offers may only be used by the person named on the catalog.

  • By shopping with us and making your payments on time, you'll keep getting our great catalogs with exciting new items and great deals!

  • Yes! You can access our digital catalog at www.fingerhut.com/content/ecatalog

    Keep in mind our digital catalog shows only a small part of a huge selection of products we offer. To browse our full assortment, visit our website at www.fingerhut.com.

  • We no longer offer the option to mail in your order. This process added two additional weeks of wait time for our customers to receive their mail-in orders, and our goal was to speed this up as much as we could! You may place your order online at www.fingerhut.com or by calling us at 1-800-233-3588, 7:00am-10:00pm CT, 7 days a week. Please note: You can contact Customer Service Team to request a paper catalog here.

  • Whether you will receive MLA protection for your WebBank/Fingerhut Credit Account upon graduating from a WebBank/Fingerhut FreshStart® Credit Account will depend on when you graduate and your status as a covered borrower at that time.

    If you graduate from a closed-end WebBank/Fingerhut FreshStart® Credit Account before October 3, 2017, the MLA protections will not apply to your new open-end WebBank/Fingerhut Fetti Credit Account.

    If you graduate from a closed-end WebBank/Fingerhut FreshStart® Credit Account after October 3, 2017 and you are a covered borrower at that time, the MLA protections will apply to your new open-end WebBank/Fingerhut Fetti Credit Account.

    If you graduate from a closed-end WebBank/Fingerhut FreshStart® Credit Account after October 3, 2017 and you are not a covered borrower at that time, the MLA protections will not apply to your new open-end WebBank/Fingerhut Fetti Credit Account.

  • If you are a covered borrower, your protection includes:

    A 36% interest cap. Your total monthly interest cannot be more than the 36% Military Annual Percentage Rate (MAPR), which is calculated by including all of the following costs:


    interest
    fees
    credit service charges
    credit renewal charges
    credit insurance premiums
    other fees for credit-related products sold in connection with the loan

    Written and oral disclosure. We must share the interest rates and other fees you owe, both orally and in writing, before your loan is issued.

    No mandatory waivers of consumer protection laws. We cannot require you to waive any state or federal law that protects you from being sued while on active duty.

    No mandatory arbitration. We cannot require you to arbitrate disputes about your account.

    No mandatory allotments. We cannot require you to make automatic paycheck deductions to repay your balance.

    No prepayment penalty. We cannot charge a penalty if you pay your balance early.

  • The Military Lending Act (MLA) provides credit account protections for service members placed on active duty and certain members of their family. The active duty service members and their families who are eligible for MLA protection are referred to as "covered borrowers."

  • For closed-end accounts, like the WebBank/Fingerhut FreshStart® Credit Account, whether you are a covered borrower is determined at the time you make a purchase.

    For open-end accounts, like the WebBank/Fingerhut Fetti Credit Account, whether you are a covered borrowed is determined at the time you open your account.

  • For closed-end credit accounts, like the WebBank/Fingerhut FreshStart® Credit Account, you are a covered borrower if you are an active duty service member, their spouse, child, or other dependent at the time of purchase.

    For open-end accounts, like the revolving WebBank/Fingerhut Fetti Credit Account, you are a covered borrower if you are an active duty service member, their spouse, child, or other dependent at the time you open your account.

  • To learn more about the MLA and how it may apply to your specific circumstances, you may contact your local Judge Advocate General's (JAG) office.

  • Yes. You must qualify as a covered borrower to get MLA account protection.

  • The MLA protections remain in place as long as you continue to be a covered borrower.

  • Scores are updated monthly.

  • No. The FICO® Score we provide to you will not impact your credit.

  • Because your FICO® Score is based on the information in your credit report, it is important to make sure that the credit report information is accurate. You may get a free copy of your credit report annually. To request a copy of your credit report, please visit: http://www.annualcreditreport.com. Note: Your free credit report will not include your FICO® Score.

  • Reviewing your FICO® Scores can help you learn how lenders view your credit risk and allow you to better understand your financial health.

  • There are many reasons why a score may change. FICO® Scores are calculated each time they are requested, taking into consideration the information that is in your credit file from a particular consumer reporting agency (CRA) at that time. So, as the information in your credit file at that CRA changes, FICO® Scores can also change. Review your key score factors, which explain what factors from your credit report most affected a score. Comparing key score factors from the two different time periods can help identify causes for a change in a FICO® Score. Keep in mind that certain events such as late payments or bankruptcy can lower FICO® Scores quickly.

  • FICO® Scores are numbers that summarize your credit risk. Scores are based on a snapshot of your credit file at particular consumer reporting agencies at a particular point in time, and help lenders evaluate your credit risk. FICO® Scores influence the credit that's available to you and the terms, such as interest rate, that lenders offer you.

  • FICO® Scores are calculated from many different pieces of credit data in your credit report. This data is grouped into five categories as outlined below. The percentages in the chart reflect how important each of the categories is in determining how FICO® Scores are calculated:


    35% Payment history
    30% Outstanding debt
    15% Credit history length
    10% Pursuit of new credit
    10% Credit mix
  • A FICO® Score is based on the credit information in a credit file with a particular consumer reporting agency (CRA) at the time the score is calculated. The information in your credit files is supplied by lenders, collection agencies and court records. The FICO® Score that we provide to you is based on data from your report as of the 'pulled on date' shown with your score.

  • CCPA gives California Consumers (“Consumers”) more control over how their personal information is being used by providing the following rights:

    • The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, and whether their personal information is being sold or disclosed and to whom;
    • The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
    • The Right to Opt-Out: A Consumer can direct, at any time, a business to not sell the Consumer’s personal information to a third party; and,
    • Right to Non-Discrimination for the Exercise of CCPA Granted Privacy Rights: A business must not discriminate against California Consumers that exercise rights granted under the CCPA.
  • You can make a verifiable request to exercise the Right to Know and the Right to Request Deletion, and a request to exercise the Right to Opt-Out via our Website (“Site”) https://www.fingerhut.com/privacy/management/request/or by calling us at 1-888-912-0579.

  • To make a verifiable request to exercise the Right to Know, please visit the Site https://www.fingerhut.com/privacy/management/request/, or by calling 1-888-912-0579. The following steps may apply to you:

    • On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
      • Specific pieces of information we have collected, disclosed, and sold about you in the past 12 months or
      • The categories of personal information we have collected, disclosed, and sold about you in the past 12 months.
    • We will confirm receipt of your verifiable request for the Right to Know within 10 days.
  • We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

  • Under the CCPA, we have the right to deny your request if we cannot verify your identity. Once you submit your verified request, we will match the personal information you may have provided to our internal records. If you requested that we provide you with specific pieces of information, and we are unable to verify your identity, we will evaluate your request as if you requested disclosure of categories of personal information. If you requested categories of personal information about you and we are unable to verify your identity, we will direct you to our general Privacy Policy at www.fingerhut.com.

  • Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers

  • We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.

  • To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.fingerhut.com/privacy/management/request/, or by calling 1-888-912-0579. The following steps may apply to you:

    • On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.

    As part of your Right to Request Deletion, you may ask for Fingerhut to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.

  • We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

  • We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.

    We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months.

    Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Fingerhut may not delete your information even though you requested the personal information be deleted. Please visit the California Attorney General website for additional information: https://oag.ca.gov/privacy/ccpa

  • Fingerhut may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.

    Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.

  • Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale.

    Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.

  • This information is protected for regulatory reasons and cannot be deleted.

  • This information is protected for regulatory reason and cannot be deleted.

  • As a California Consumer, the CCPA provides the right, at any time, to direct Fingerhut not to sell your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Fingerhut selling your personal information, please click on the “Do Not Sell My Info” link at www.fingerhut.com or call us at 1-888-912-0579.

  • We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.

  • If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.

  • We're so sorry COVID-19 is impacting you. We understand this situation is tough and that you’re doing your best in these unprecedented times.

    If you’d like to see if you qualify for our payment assistance program, visit https://www.fingerhut.com/content/crisishardship.

    We continue to monitor the economic situation and are in the process of evaluating ways we can help. As program changes become available, we will be sure to keep you informed.

    Si necesita ayuda en español, llámenos al 800-208-2500.

    • Our merchant partners and shipping providers have responded to the impacts of COVID-19 and are taking the necessary steps to protect our customers and their employees. As a result, delivery of some orders may be delayed. To check the status of your order, return or exchange, please visit Order History.
    • Wait times to talk to a Customer Service representative are longer than normal right now, as several call centers are following local regulations and have temporarily closed due to COVID-19.
    • For your convenience, you can use the following self-service options:
  • Please refer to our Return Policy and visit our Return Center to see how to make a return or exchange.

  • The safety of our employees is one of our top priorities. We have expanded our remote work capabilities, are encouraging employees to work from home where able, using teleconferencing for meetings, enhanced cleaning procedures at all facilities, emphasizing handwashing, limiting visitors, and have stopped business travel.

  • According to the CDC, it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but the CDC is still learning more about the virus. We suggest you check the CDC website for the most current information and advice.

    We are also taking extra precautions in our warehouse with social distancing, enhanced cleaning procedures, emphasis on handwashing and requiring employees to stay home when sick.

  • The SafeLine Account Protection Plus program may have a benefit to assist if you, or your family’s primary wage earner, have been laid off or involuntarily unemployed for 30 or more days or if you have experienced a reduction in work hours of 20 percent or more for at least 30 days. The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-800-701-2546 or go to safelinesupport.fingerhut.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a COVID-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a COVID-19 diagnosis; or c) if you had to use an employer-approved unpaid leave of absence while you cared for someone or yourself.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-800-701-2546 or go to safeline.fingerhut.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a COVID-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a COVID-19 diagnosis; or c) if you had to use an employer-approved unpaid leave of absence while you cared for someone or yourself. There would also be benefit options that could be considered if the situation lasts for 30 or more days like: a reduction in work hours of 20% or more, if there has been an involuntary unemployment event, or you have become disabled and are unable to work.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-800-701-2546 or go to safeline.fingerhut.com.

  • The SafeLine Account Protection program may offer a benefit assistance during this virus situation if you become disabled and are unable to work for at least 30 days or have an involuntary unemployment event and are unemployed for 30 or more days.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-800-701-2546 or go to safeline.fingerhut.com.

  • We are unable to provide the details of how your credit score will be affected because we are not a credit bureau. We report your account status, balance and payment details to the three major credit bureaus (Equifax, TransUnion and Experian) monthly. If you have specific questions regarding impacts to your credit score, we recommend speaking directly with the credit bureaus.