Orders & Shipping
If you have provided us your email address, when your order ships, we will send you an email with your tracking information.
You may also view the status of your order by signing into your account and going to My Orders on the left side. Click on Order History.
If it has been two (2) or more business days since the delivery date of your package, download an affidavit form to assist us with researching your package. It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you have filled the form out, email it back to us for faster service. We will conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Download the Order Affidavit.
We begin to fill your order immediately after it has been submitted. If you would like to cancel your order -- you can contact our customer service department, and we'll do our best to stop the shipment. If we are unable to, you may choose to simply return the order -- just follow the return instructions that came with your shipment.
You may view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.
If we have your email address on file, we will send a confirmation email when your order is shipped.This email will include your tracking information.Please note that we only send confirmation emails for items shipped from our warehouse.
If it has been two (2) or more business days since the delivery date,download an affidavit form to assist us with researching your package.It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you've filled the form out, email it back to us for faster service. We'll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
Certain items may be eligible for Local Pickup depending on their weight and total dimensions. If your order is eligible, Standard and/or Express Pickup options will be presented in checkout.
When you place your first order with us, and you use your Fingerhut Credit, the billing and shipping address need to match. We do this for your protection as we want to ensure the order is being shipped to you, the account holder. Subsequent orders, you have the ability to change your shipping address.
If you would like to change the address on your first order, you can use an alternate method of payment, i.e. Visa, MasterCard, Discover or American Express.
The product and shipping address must be eligible for the Express Shipping option. Backordered items, oversize items, orders shipped directly from the manufacturer or products that cannot be shipped by air do not qualify for Express Shipping. The Express Shipping option is available within the 48 contiguous states, excluding APO/FPO addresses and PO Boxes.
Our checkout process will not provide the Express Shipping option when you are trying to order an item that is not eligible.
Standard shipping will vary by the location you are shipping the order to, but typically means your order will ship and be delivered within 5 to 7 business days.
Additional shipping time may be needed if you order an item that is personalized either with monogramming or engraving, or if an item you order is oversized like furniture or appliances.
You can get updates on the status of your order by signing in to your account and going to My Orders and clicking on Order History.
If you'd like a faster option, we also offer Express Shipping on some items.
Express Shipping means your order will leave our warehouse within 1 business day and should be delivered within 2 business days after that. There is an extra fee of $14.99 per item for Express Shipping and some restrictions apply. Business days excludes weekends and holidays.
These are products that are shipped to you directly from the supplier or manufacturer (also referred to as drop ship). When you order an item that is shipped to you directly from the supplier, we will notify you the expected delivery date. Because we are not the shipper, we are not able to guarantee delivery date or provide an Express Shipping option.
Item delivered ground level, outside the main entrance only (includes apartment buildings). No inside delivery. The delivery company will contact you at the number that we have on file to set up a delivery time. Cannot ship to AK, HI or APO / FPO. Not eligible for free shipping promotions.
We are happy to ship most items to any United States Post Office address. This includes APO and FPO addresses. We just can't offer the Express Shipping option to an APO or FPO location, or PO Boxes at this time. Also note we are not able to ship Drop-ship or send oversized items to an APO or FPO location, or a PO Box.
Some items can be shipped to a PO Box. If an item cannot be shipped to a PO Box, we will ask you to provide a physical address. If you do not provide a street address, you will be responsible for the original and return shipping and handling.
You can place an order at any time! For orders shipped to an address outside the 48 contiguous states we add a $24.99 surcharge per order to help cover shipping costs. This includes AK, HI, US territories and APO/FPO addresses.
Due to the value of some items, an adult signature will be required at the time of delivery for certain orders. Adult recipients must be at least 21.
Sealy provides Premium In-Home Delivery on the delivery day of your choosing, on select Sealy mattresses (ship codes O-R). Our shipping specialists will set up your new mattress and/or foundation in your desired room, remove and discard all packaging materials and dispose of your existing mattress and/or box spring, if requested – all included in the shipping and handling price. Please note disposal is 1-for-1 – if you purchase only a mattress, only your old mattress will be removed (not your box spring). Cannot ship to AK, HI or APO/FPO. Not eligible for free shipping promotions. Sealy mattresses which come compressed and rolled in a box for convenient shipping and handling do not come with In-Home Delivery.
The state of Colorado charges a retail delivery fee of $0.28 for orders with taxable items being shipped to Colorado. Fingerhut will pay Colorado the retail delivery fee on our customers' behalf. You will not see the fee on your invoice, we are paying Colorado directly, so you don't need to worry about it.
Fingerhut uses a variety of shipping companies and is shipping packages as usual.
Sign in to My Account for up-to-date tracking. You will also receive a shipping notification with a link to track your item(s).