Frequently Asked Questions
Why is Fingerhut closing?
Effective October 2, 2025, Fingerhut Fetti Credit Accounts, issued by WebBank, will no longer be available for new purchases. We can’t continue offering this purchasing option and we apologize for any frustration or inconvenience this may cause. Please know this decision was not made lightly and we appreciate your understanding.
If you have a WebBank/Fingerhut Fetti Credit Account and/or a Fingerhut Advantage Credit Account with a balance(s), you will still be responsible for making minimum monthly payments on your account(s) until they are paid off. Please continue to refer to your billing statement for the address to send credit bureau and billing disputes.
Will I continue to receive statements?
Yes. You will still be responsible for making minimum monthly payments on your WebBank/Fingerhut Fetti Credit Account balance and/or your Fingerhut Advantage Credit Account balance until they are paid off. Please continue to refer to your billing statement for the address to send credit bureau and billing disputes.
Do I need to keep making payments?
It’s important for your credit history to continue making on-time monthly payments until you’ve paid off your balance. Payments can be made by via:
Online: Sign In to your account and select Payments at the top of the page. From there, you can select a one-time payment or set up recurring payments. We accept checking/savings accounts, Visa, MasterCard, and American Express.
Bank Bill Pay: You can make your payments electronically using your checking or savings account if you have a bill pay service. You can find your 16 digit account number in your welcome letter or by calling customer service at 1-800-964-1975.
Automated Phone System: Call 1-800-964-1975 to make a payment through our automated system any time day or night. Checking/Savings, Credit and Debit cards are accepted.
Mail: Send a check or money order to:
For Fingerhut Fetti Credit Accounts:
Fingerhut Fetti
PO Box 70792
Philadelphia, PA 19176-0792
For Fingerhut Advantage Credit Accounts:
Fingerhut Advantage
PO Box 70281
Philadelphia, PA 19176-0281
Payments made before 4:00 pm Central Time will be credited to your account the same day.
Payments made after 4:00 pm will be credited to your account the following day.
Payments are posted to your account within 48 hours of submitting. The payment will reflect the date it was submitted and not the date it was posted. If your payment is submitted on or before the due date indicated on your statement, no negative activity will be associated with your account, such as a late fee.
Is the product service plan I purchased still valid?
Yes. All service plans will be valid until the term expires. Please contact Asurion Service Plans at 1-866-813-2931 or at asurion.com/fingerhut to file a claim.
How will this affect my credit bureau score?
Your account will be reported as closed to the credit bureaus with a remaining balance until your account is paid in full. We cannot provide the details of how this will impact your credit bureau score. We report your account status, balance and payment details to the three major credit bureaus (Equifax, TransUnion and Experian) monthly. If you would like more information regarding what factors affect your credit score, we recommend reviewing this article on Experian's website: https://www.experian.com/blogs/ask-experian/credit-education/improving-credit/building-credit/
What if I have questions or need more information?
You’ll still have access to your account by visiting fingerhut.com or the Fingerhut app. You can also contact us by phone by calling 1-800-964-1975.
How do I change my payment due date?
We know that at times a due date may not work. We can change your due date one time in a 12-month period. Please contact us with your desired payment due date. We have the following payment due dates available: 1, 2, 3, 5, 7, 9, 11, 13, 15, 18, 20, 22, 24, 27
Please note, changing your due date does not impact statements that have already been generated and will go into effect during your next statement cycle. Please make your payments according to the due date specified on your statements.
How do I make a payment on my WebBank/Fingerhut Credit Account?
Online: Sign in to your account and select Payments at the top of the page. From there, you can select a one-time payment or set up recurring payments. We accept checking/savings accounts, Visa, MasterCard, and American Express.
Bank Bill Pay: You can make your payments electronically using your checking or savings account if you have a bill pay service. You can find your 16 digit account number in your welcome letter or by calling customer service at 1-800-964-1975.
Automated Phone System: Call 1-800-964-1975 to make a payment through our automated system any time day or night. Checking/Savings, Credit and Debit cards are accepted.
Mail: Send a check or money order to:
For Fingerhut Fetti Credit Accounts:
Fingerhut Fetti
PO Box 70792
Philadelphia, PA 19176-0792
For Fingerhut Advantage Credit Accounts:
Fingerhut Advantage
PO Box 70281
Philadelphia, PA 19176-0281
Payments made before 4:00 pm Central Time will be credited to your account the same day.
Payments made after 4:00 pm will be credited to your account the following day.
Payments are posted to your account within 48 hours of submitting. The payment will reflect the date it was submitted and not the date it was posted. If your payment is submitted on or before the due date indicated on your statement, no negative activity will be associated with your account, such as a late fee.
What will my WebBank/Fingerhut Credit Account monthly payment amount be?
Monthly minimum payments due for your WebBank/Fingerhut Credit Account are calculated based on the payment chart below.
Please note that you can pay more than the minimum due or the entire balance at any time without penalty.
Please see below to review the payment chart.
| EXISTING BALANCE PAYMENT CHART | ||
|---|---|---|
| This chart shows your monthly payment depending on the balance of your account. | ||
| Account Balance | Your Payment per Month is | |
| From | To | |
| - | $9.98 | 100% |
| $9.99 | $44.99 | $9.99 |
| $45.00 | $69.99 | $13.99 |
| $70.00 | $99.99 | $14.99 |
| $100.00 | $124.99 | $16.99 |
| $125.00 | $199.99 | $20.99 |
| $200.00 | $249.99 | $23.99 |
| $250.00 | $299.99 | $26.99 |
| $300.00 | $349.99 | $30.99 |
| $350.00 | $449.99 | $35.99 |
| $450.00 | $549.99 | $40.99 |
| $550.00 | $799.99 | $48.99 |
| $800.00 | $1,099.99 | $61.99 |
| $1,100.00 | $1,399.99 | $73.99 |
| $1,400.00+ | 5.5% of balance | |
What happens if I pay my bill late? Are there late charges?
The minimum amount due must be received no later than the due date.
If not, your account may be charged a late fee. Please review the Terms and Conditions of your credit account at:
How long does it take for my payment to show up on my account?
You will see your payment on your account within 1-2 business days.
How can I pay less interest?
Paying your balance in full or paying more than your minimum amount due will lower your interest charges.
How do I make a payment on my WebBank/Gettington Credit Account?
Online: Sign in to your account and select Payments at the top of the page. From here, you will be able to select a one-time payment or set up a payment schedule. We accept checking/savings accounts, Visa, MasterCard and American Express.
Bank Bill Pay: You can make your payments electronically from your checking or savings account if you are already using a bill pay service. You will find your 16 digit account number and our payment address on your statement.
Automated Phone System: Call 1-866-688-1091 to make a payment through our automated system anytime day or night. Checking/savings, credit and debit cards are accepted.
Mail: Send a check or money order to:
Gettington
PO Box 70281
Philadelphia, PA 19176-0281
Payments made before 11:00 pm Central Time will be credited to your account the same day.
Payments made after 11:00 pm Central Time will be credited to your account the following day.
Can I pay my account off early without penalty?
Yes you can! There is no charge or penalty to pay off your balance early.
What is the address to send credit bureau and billing disputes?
If you believe we inaccurately reported credit history information about you or your Account to a credit reporting agency, write to us at:
Credit Bureau Reporting Services
6250 Ridgewood Rd
St Cloud, MN 56303
If you think there is an error on your billing statements, write to us at:
Fingerhut Credit Account Services
PO Box 1250
St Cloud, MN 56395
What is a Credit Score?
A credit score is a rating that results from looking at several pieces of information about your credit. A credit score is used by a lender to help decide whether or not you should be approved for a credit card, loan, or service.
A credit score helps lenders decide the risk involved in extending a line of credit. Usually, the lower the score, the higher the risk.
You can request a free copy of your credit report each year from each of the three credit bureaus.
Go to www.annualcreditreport.com or call 1-877-322-8228.
You may also contact the nationwide consumer credit reporting bureaus:
Equifax - www.equifax.com or 1-800-685-1111
Experian - www.experian.com or 1-888-397-3742
TransUnion - www.transunion.com or 1-800-888-4213
How do I check my credit report?
Because your FICO® Score is based on the information in your credit report, it is important to make sure that the credit report information is accurate. You may get a free copy of your credit report annually. To request a copy of your credit report, please visit: http://www.annualcreditreport.com. Note: Your free credit report will not include your FICO® Score.
What if I forgot my username, password, or I’m having issues receiving my passcode?
If you have forgotten your username or password, please call Customer Service at:
Fetti Customer Service - 1-800-964-1975
Advantage Customer Service - 1-800-208-2500
Gettington Customer Service - 1-866-688-1091
How can I view my current account information and past statements?
To see your current account information:
Sign in to your account and you will automatically be directed to the Account Overview page where you will see:
- Available Credit
- Due Date
- Minimum Due
- Current Balance
- Last Statement Balance
To see your past statements:
Sign in to your account and select Statements from the Activity and Statements menu. From here, you can see up to the last 12 statements.
Statement Preferences:
Tired of receiving lots of mail? Sign up for eStatements!
View the terms and conditions of our eStatements by clicking here.
How do I log off of fingerhut.com?
Click on Sign Out at the top of any page.
Is there a fee to receive a paper billing statement?
Effective August 1, 2024, we charge a $1.99 Paper Statement Fee each time you receive a paper statement for your WebBank/Fingerhut Fetti account. Note, the Paper Statement Fee will not apply to account holders residing in states where such a fee is prohibited. In addition to your monthly statement, the Paper Statement Fee also applies to requests to reprint your statement(s). You will be billed $1.99 per paper statement you were sent the previous month unless the ending balance on your account was $5.00 or less. You can avoid the fee by consenting to receive electronic disclosures, which includes billing statements, on or before your payment due date. To avoid the fee, change your consent to receive electronic disclosures by logging into fingerhut.com. If you require an accommodation or further assistance related to this change you may call us at 1-800-964-1975.
How do I sign in to my online account?
Just click Sign in at the top of any page on Fingerhut.com.
What if I have a charge on my Fingerhut bill that doesn't look right to me?
If you have a question about a charge or your statement, please contact us at 1-800-964-1975. Our friendly customer service team is happy to review your account.
Is there a penalty for paying more than my minimum balance?
No, if you wish, you may pay more than the minimum payment due at any time up to your credit account balance, without penalty.
The minimum monthly payment is the amount that must be paid each month on balances subject to payment. You may pay more than the minimum payment at any time. However, this does not reduce or eliminate a minimum monthly payment for the following month’s due date.
When or how do I activate my SafeLine® benefits?
The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by logging in and clicking here. You can initiate a benefit by calling SafeLine Services or by visiting the service website listed below. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to address below, faxing to 1-888-633-0674, or mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.
Fetti SafeLine:
- safelinesupport.fingerhut.com
- 1-800-701-2546
- safelinesupport@fingerhut.com
- safeline.fingerhut.com
- 1-855-582-2128
- safelineservice@fingerhut.com
- safeline.gettington.com
- 1-855-264-9388
- safelineservice@gettington.com
How does SafeLine® "cover my current month's minimum payment" on my account?
The term "cover your current month's minimum payment" applies when your benefits are approved for a qualifying event, like involuntary unemployment or having a disabling accident. This means that WebBank will credit the current month's minimum monthly payment of principal and interest due (referred to in the SafeLine Terms & Conditions as "Monthly Benefit Payment"), which does not include any past due or delinquent payments, on your credit account during the benefit activation period. You will not be required to make a payment on your credit account while your benefits are active. In addition, late, over limit, and SafeLine Account Protection Plus fees will not be assessed during a billing period in which benefits are active. Your account will be suspended, which means you will be unable to use your credit account while benefits are activated. Interest will continue to accrue on your outstanding balance, and during those billing periods no reports reflecting a deteriorating credit status with us will be sent to any credit reporting agency.
How do I initiate a SafeLine® claim/benefit?
The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by logging in and clicking here. You can initiate a benefit by calling SafeLine Services or by visiting the service website listed below. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to safeLinesupport@fingerhut.com, faxing to at 1-888-633-0674, or by mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.
Fetti SafeLine:
- safelinesupport.fingerhut.com
- 1-800-701-2546
- safeline.fingerhut.com
- 1-855-582-2128
- safeline.gettington.com
- 1-855-264-9388
I want to cancel SafeLine®
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting the website listed below and choosing the option to cancel, by calling SafeLine Services at the number listed below, or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.
Fetti SafeLine:
- safelinesupport.fingerhut.com
- 1-800-701-2546
- safeline.fingerhut.com
- 1-855-582-2128
- safeline.gettington.com
- 1-855-264-9388
There is a SafeLine® Account Protection Charge on my account, what is this?
Fingerhut credit account holders are able to take advantage of the optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.
What is SafeLine® Account Protection Plus?
SafeLine Account Protection Plus is an optional program offered by WebBank. SafeLine can help reduce stress and worry should the unexpected happen like getting laid off, becoming disabled or hospitalized, or experiencing a covered major life event. When a covered event happens, SafeLine may make your current month's minimum payment so you don't have to worry about it for three (3) to twelve (12) months depending on the benefit coverage. The program may also waive your entire balance, up to your credit limit, in the event of your death, bankruptcy, foreclosure or for extended disability, unemployment, or hospitalization. SafeLine Plus costs just one dollar and eighty-nine cents ($1.89) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.
What is this charge I don't remember authorizing?
Fingerhut credit account holders are able to take advantage of this optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, covered major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.
How do I get SafeLine® charges removed?
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting the website listed below and choosing the option to cancel, by calling SafeLine Services at the number listed below or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If you cancel from the program during the first sixty (60) days after enrolling, your account will be credited for any fees billed. If the cancelation is after the first 60 days, if no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.
If you have contacted SafeLine Services and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email or call us for further assistance.
Fetti SafeLine:
- safelinesupport.fingerhut.com
- 1-800-701-2546
- safelinesupport@fingerhut.com
- safeline.fingerhut.com
- 1-855-582-2128
- safelineservice@fingerhut.com
- safeline.gettington.com
- 1-855-264-9388
- safelineservice@gettington.com
What is the cost of having SafeLine®?
SafeLine costs just one dollar and eighty-nine cents ($1.89) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.
What should I do if I become a victim of identity theft?
Close all unauthorized accounts that you are aware of. Contact those companies that have established unauthorized accounts using your personal information and advise them that you are a victim of identity theft. Request that the accounts be closed immediately. Ask the company for any assistance they can provide in handling the fraudulent account. There may be information you need to provide to these companies to ensure the accounts are closed.
Place a fraud alert on your credit report and review your credit reports annually. Fraud alerts can help prevent an identity thief from opening additional accounts in your name. Contact any of the toll-free number below to initiate a fraud alert. The company you call is required to provide your information to the other credit bureaus. An alert will be placed on your credit bureau for you at each of the other bureaus.
Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374- 0241
Experian: 1-888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
If your driver's license/other government issued identification is stolen:
Contact the agency that issued the license or other form of identification. Follow their procedure to cancel the document and request a replacement. Ask the agency to flag your file so that no one else can request a license or any other form of identification in your name.
File a police report for identity theft in your community or in the community where the identity theft took place. The police report can also be provided to the credit bureaus if a credit freeze is required to address the identity theft.
File a complaint with the Federal Trade Commission. This information can be helpful to law enforcement officials across the nation in tracking down identity thieves. The FTC can refer victims' complaints to other government agencies and companies for further action, as well as investigate companies for violations of laws the FTC enforces. A complaint can be filed online at www.ftc.gov/idtheft. If you don't have internet access, call the FTC's Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); \ TTY: 1-866-653-4261; or write to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580.
How can I protect my private information?
- Check your credit card and bank statements for inaccuracies.
- Check your credit report at least once a year. Look for what should and should not be there.
- Do not provide personal information to another individual or business unless they have a valid reason for requiring the information.
- Never write your credit card number or social security number on checks or the outside of an envelope.
- Do not give out account numbers over the phone to persons/companies you are not familiar with.
- Do not use a telephone, cordless or cellular, or an email to send financial or private personal information.
- Keep your financial documents in a safe/secure place.
- Do not pre-print your driver's license number on your checks. If you do, shred cancelled checks before you throw them away.
- Shred pre-approved credit applications, statements, or bills that contain personal information.
- Have your name and address removed from 'pre-screened lists'.
- Mail bills from the post office or your business, rather than your home mailbox.
- Consider having your name, telephone number, and/or address removed from the phone directory.
- Do not provide personal information over the phone unless you initiated the call and know who you are speaking with.
- If telemarketing companies call, advise them that you want to be added to their Do Not Call List. This is your right under the Federal Telephone Consumer Protection Act.
- Keep your birth certificate and social security card in a safe place. Do not carry these items in your wallet or purse.
- Choose passwords that will be difficult to crack and use different passwords for all accounts.
- Change passwords and PIN codes often.
- Use different PIN numbers for all of your cards/accounts.
- Do not store your PIN numbers on mobile phones or laptops.
- Do not put your Social Security number on any document unless you are legally required to do so.
- Shred any papers with financial information and identifiers instead of throwing them in the trash.
How do you protect my information?
We use the latest tools and technology to protect your personal information. To help with Internet security, it is highly recommended that you are very careful when sharing information such as full credit card numbers, social security numbers, driver's license, or any other important data.
Note: If you are on our website using a public computer or share a computer with other people in your home, please make sure you sign out each time to prevent someone else from accessing your account.
How does Fingerhut protect my privacy?
Your privacy is important to us. Full disclosure of our Privacy Policy is available by clicking here.
What is Identity Theft?
Identity theft occurs when a person uses someone else's identification in order to impersonate that person.
Can I have the information you are reporting to the credit bureaus deleted?
This information is protected for regulatory reason and cannot be deleted.
What protection does the MLA give me as a covered borrower?
If you are a covered borrower, your protection includes:
A 36% interest cap. Your total monthly interest cannot be more than the 36% Military Annual Percentage Rate (MAPR), which is calculated by including all of the following costs:
- interest
- fees
- credit service charges
- credit renewal charges
- credit insurance premiums
- other fees for credit-related products sold in connection with the loan
Written and oral disclosure. We must share the interest rates and other fees you owe, both orally and in writing, before your loan is issued.
No mandatory waivers of consumer protection laws. We cannot require you to waive any state or federal law that protects you from being sued while on active duty.
No mandatory arbitration. We cannot require you to arbitrate disputes about your account.
No mandatory allotments. We cannot require you to make automatic paycheck deductions to repay your balance.
No prepayment penalty. We cannot charge a penalty if you pay your balance early.
What is the Military Lending Act (MLA)?
The Military Lending Act (MLA) provides credit account protections for service members placed on active duty and certain members of their family. The active duty service members and their families who are eligible for MLA protection are referred to as "covered borrowers."
When is covered borrower status determined under the MLA?
For open-end accounts, whether you are a covered borrowed is determined at the time you open your account.
Who is a "covered borrower" under the MLA?
For open-end accounts, you are a covered borrower if you are an active duty service member, their spouse, child, or other dependent at the time you open your account.
Where can I find more information about the MLA?
To learn more about the MLA and how it may apply to your specific circumstances, you may contact your local Judge Advocate General's (JAG) office.
Do I have to be a covered borrower to get MLA protection?
Yes. You must qualify as a covered borrower to get MLA account protection.
How long do the MLA protections last?
The MLA protections remain in place as long as you continue to be a covered borrower.