How do I return or exchange something I bought?
We're happy to exchange or refund your purchase within 30 days of receipt. Just follow these 4 easy steps.
Returns Are Easy!
within the 48 contiguous states
USPS Smart Label
outside the 48 contiguous states
What if my item is damaged, defective or isn't what I ordered?
Oops, sorry about that! Let us make it right. You can use the pre-paid return label you may have received in your package. If you did not receive one with your packaging, visit our Returns Center in the Account Overview area of the website to print a new return label at Fingerhut.com. If you have any specific questions, contact Customer Service to help with your return.How long will it take to receive my return credit?
It typically takes 10-15 days, from the time you mail your item to us to receive it and credit your account. If you provided us with your email address, we will email you when your account has been credited. You can also check on your return status and available credit by viewing visiting the Returns Center in the Account Overview section of Fingerhut.com.I returned my item to Fingerhut and you have not received it yet. Now what?
Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Account area of Fingerhut.com. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a SmartLabel, go to www.tracking.smartlabel.com/ and enter your tracking number.
If it has been more than ten (10) days since you returned your package, please download an affidavit form to assist us with researching your returned package. Once you've filled the form out, email it back to us for faster service. We'll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation.
See instructions for saving completed affidavits from the web.I misplaced my return label. How can I get another return label?
Note: Pre-paid return labels are not available for dropshipped items, truck-ship items, oversized items or Fingerhut FreshStart accounts. Contact Customer Service to help with your return.What if I don't have my packing slip?
No problem! If you don't have your packing slip, you can print one off from the Returns Center in the Account Overview area of Fingerhut.com or create your own.
- To print a packing slip: visit the Returns Center in the Account Overview area of Fingerhut.com. Select the order and the items you would like to return and hit the Print Label button. A packing slip will be included in your print outs.
- To create your own packing slip: write down your order number and specify if you would like a return credit or if you would like an exchange for a different item. Put this information inside of your box. Mail the box to: Fingerhut, 6250 Ridgewood Road, St. Cloud, MN 56303.
For more detailed information on returns see our Return Policy.