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For California residents, by proceeding to interact with Fingerhut, please be aware that your personal information may be collected.

To understand the types of personal information that we may collect about you, please visit our Privacy Page.

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    Help / Payments, Balance, Account Info

    Payments, Balance, Account Info

    Payments

    What are deferred payment offers?

    Deferral Periods

    You may be eligible for Deferred Payments, which are periods of time when you are not required to make payments on a specific purchase. Special rules apply to Deferral Periods: The date, amount and description of each purchase is identified on your Statement for the period when you make the purchase; each Statement contains a summary of all deferred purchases, including the unpaid principal balances, any interest charges and the dates until which payments are deferred. The deferral plan offered to you is made at the sole discretion of WebBank (as implemented by Fingerhut) and cannot be changed by customer request.

    Deferred Payments:
    Monthly payments on the deferred purchase are not required during the Deferral Period.
    Interest will be charged at the monthly periodic rate on your deferred purchase from the date of purchase. Interest charged during the Deferral Period will be added to your deferred balance, even if you pay off your deferred balance before the expiration of the Deferral Period.
    The amount of your deferred purchase(s) is/are not considered when we calculate your minimum monthly payment. We do consider your deferred purchase(s) for purposes of determining your available credit.

    Please note: To ensure qualified orders are placed on deferral, provide your Catalog Number or promotion code at the time of the order. Orders placed without this information will not be placed on deferral.

    How do I change my payment due date?

    We know that at times a due date may not work. We can change your cycle date one time in a 12-month period.

    To contact our Customer Service Departmentvia email, please click here and completethe simple form.

    You may also contact us by phone.

    *Important Note for Fingerhut FreshStart® Accounts:

    Unfortunately, because this account is an installment loan, we are unable to make any changes to your due date or the date your statement is sent to you.

    How do I get a credit line increase?

    We review accounts several times a year systematically. As your credit profile changes, we may reduce or increase your credit line.

    Continuing to make payments on time may make your account eligible for an increase. Please note, we are not accepting requests for credit line increases at this time. If your account is eligible at the time of systematic review, you will be automatically given an increase and notified by regular mail, an email or messaging on your monthly statement.

    Missed payments may reduce your credit line if your account becomes delinquent.

    How do I make a payment on my WebBank/Fingerhut Credit Account?

    Online: Sign in to your account and select My Account at the top of the page.On the left side of the page select under My Account select Make a Payment. From there, you can select a one-time payment or set up recurring payments. We accept checking/savings accounts, Visa, MasterCard, and American Express.

    Bank Bill Pay: You can make your payments electronically using your checking or savings account if you have a bill pay service. You can find your 16 digit account number in your welcome letter or by calling customer service 1-800-964-1975.

    Automated Phone System: Call 1-800-964-1975 to make a payment through our automated system any time day or night. Checking/Savings, Credit and Debit cards are accepted.

    Mail: Send a check or money order to:

    For Fingerhut Fetti Credit Accounts:

    Fingerhut Fetti
    PO Box 70792
    Philadelphia, PA 19176-0792

    For Fingerhut Advantage Credit Accounts:

    Fingerhut Advantage
    PO Box 70281
    Philadelphia, PA 19176-0281

    For Fingerhut FreshStart Account Credit Accounts:

    FreshStart
    PO Box 70283
    Philadelphia, PA 19176-0283

    Payments made before 4:00 pm Central Time will be credited to your account the same day.

    Payments made after 4:00 pm will be credited to your account the following day.

    Payments are posted to your account within 48 hours of submitting. The payment will reflect the date it was submitted and not the date it was posted. If your payment is submitted on or before the due date indicated on your statement, no negative activity will be associated with your account, such as a late fee.

    Important Information: FreshStart® payments must be made with a debit card or checking/savings account. We do not accept credit card payments with this type of installment loan.

    What will my WebBank/Fingerhut Credit Account monthly payment amount be?

    Monthly minimum payments due for your WebBank/Fingerhut Credit Account are calculated based on the payment chart available on Fingerhut.com.

    Please note that you can pay more than the minimum due or the entire balance at any time without penalty.

    Please see below to review the payment chart.

    Existing Balance Payment Chart
    Already have a Fingerhut account balance or making more than one purchase? This chart shows your monthly payment depending on the balance of your account.
    Account Balance
    From To Your Payment per Month is
    - $9.98 100%
    $9.99 $44.99 $9.99
    $45.00 $69.99 $11.99
    $70.00 $99.99 $12.99
    $100.00 $124.99 $14.99
    $125.00 $199.99 $18.99
    $200.00 $249.99 $21.99
    $250.00 $299.99 $24.99
    $300.00 $349.99 $28.99
    $350.00 $449.99 $33.99
    $450.00 $549.99 $38.99
    $550.00 $799.99 $46.99
    $800.00 $1,099.99 $59.99
    $1,100.00 $1,399.99 $69.99
    $1,400.00+ 5% of balance

    What happens if I pay my bill late? Are there late charges?

    The minimum amount due must be received no later than the due date.

    If not, your account may be charged a late fee. Please review the Terms and Conditions of your credit account by clicking here.

    If you are a FreshStart customer, paying your low monthly payments in full and on time may reward you with a revolving WebBank/Fingerhut Credit Account with a higher credit limit and no down payments. A late fee will be charged if your payment is not received by the due date. Any late fees you incur on your account will be added as a final payment up to one month after your final installment.

    How long does it take for my payment to show up on my account?

    You will see your payment on your account within 1-2 business days. Please note that your available credit will update immediately.

    How can I pay less in interest charges?

    Paying your balance in full or paying more than your minimum amount due will lower your interest charges.

    Balance and Account Info

    What if I forgot my username, password or security questions?

    If you have forgotten your username or password please click the link called Forgot Password? when on the Sign in page. If you are still having trouble, please call Customer Service at 1-800-964-1975 7:00am-10:00pm (CT), 7 days a week for help.

    If you do not remember the answers to your security questions, after several tries you will be asked to reset them. For your protection, Customer service cannot change your security questions.

    How can I view my current account information and past statements?

    Sign in to your account and select My Account at the top of the page. On the left side click the Statements link.

    From here you can view your:

    • Available Credit
    • Due Date
    • Minimum Due
    • Current Balance
    • Last Statement Balance

    You may also download past statements.

    Tired of receiving lots of mail? Sign up for eStatements!

    View the terms and conditions of our eStatements by clicking here.

    Why should I have a Fingerhut online account?

    A Fingerhut.com account makes shopping fun and easy! You can check how much credit you have, track and/or view orders, personalize your account, sign up for and see online statements, and even pay your bill online.

    You can also receive special deals, make changes to your address online, start a wish list, learn how to read your statement, tell us how you want us to contact you and much more!

    Just click on Hello. Sign Inon the top of any page. All you need is your Fingerhut customer number from the back of your catalog, an email addressand password. If you need help, please call Customer Service at 1-800-964-1975 7:00am-10:00pm (CT), 7 days a week.

    Where is my return credit?

    It typically takes 10-15 days from the time you mail your item to us to receive it and credit your account. If you provided us with your email address, we will email you when your account has been credited.

    You can also check on your return status and available credit by visiting the Returns Center in the My Orders section of Fingerhut.com.

    How do I log off of fingerhut.com?

    Just go to My Account at the top of any page and click on Sign Out.

    When will I get my first billing statement?

    You will receive your first statement 30-45 days after making your first purchase.

    You can also see your statement information online.

    Sign in to your account and select My Account at the top of the page. On the left side click the Statements link.

    From here you will be able to view your:

    • Available Credit
    • Due Date
    • Minimum Due
    • Current Balance
    • Last Statement Balance

    You may also download past statements.

    Tired of receiving lots of mail? Sign up for eStatements!

    View the terms and conditions of our eStatements by clicking here.

    How do I sign in to my online account?

    Just click on Hello. Sign in at the top of any page on Fingerhut.com.

    What if I have a charge on my bill that doesn't look right to me?

    Fingerhut sometimes works with other companies that have products or services that we think our customers might like. But, you will never be billed for something you do not order.

    If you do order a product or service from these companies, they are billed to your WebBank/Fingerhut Fetti Credit Account; we do not fill these orders or run the programs. If you buy a product or service from these partner companies, you'll see the charge and the company name and phone number on your Fingerhut bill. Please call them if you have any questions about their programs.

    How did you determine that rate?

    We make every effort to price our credit products competitively and fairly in the marketplace. 

    How can I avoid interest charges?

    If you pay your balance in full each month, you will not be assessed any interest charges. 

    How much interest was I charged since I started ordering?

    We disclose your monthly interest charges on each statement we send you. Please refer to your online or paper statements for historical interest charges.

    Why was I charged interest while my order was on deferral?

    The deferral period can be a helpful tool to manage your monthly budget while there are no monthly payments due. The deferral period is a time where we don't require a minimum payment due from you. However, interest will still be charged at the monthly periodic rate on your deferred purchase from the date of purchase. The deferral period only applies to the purchase you applied the offer to. Please remember payments may still be due for existing balances on your account.

    Why isn't my balance going down?

    Paying more than your monthly minimum due can help pay down your balance faster. The time it takes to pay your entire balance down will depend on factors such as how much more than your minimum you are paying, how often you make additional payments, any fees like late fees that are assessed, services you have enrolled in, and additional purchases you make over time.

    Is there a penalty for paying more than my minimum balance?

    No, if you wish, you may pay more than the minimum payment and at any time you may pay the entire new balance, without penalty.

    Is there a fee to keep my account open?

    No, you are not charged a separate annual fee to maintain your account.

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    We have audited this and our other affiliate websites to ensure their accessibility. We are committed to maintaining the accessibility of this website to ensure that persons with disabilities have full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of our services through the site. If you have any accessibility questions or problems, please contact us at 1-800-964-1975 or customerservice@fingerhut.com for assistance.
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    • Fingerhut Credit Accounts are issued by WebBank.
    • * Advertised Price Per Month: The advertised price per month is the estimated monthly payment required to be made on your WebBank/Fingerhut Fetti Credit Account for a single item order, or if at any time your account has multiple items on it, then please see the payment chart for payment terms. The advertised price per month will not apply. See Full Cost of Ownership.
    • ◆ Your account minimum payment amount is determined by the purchases and balances on your WebBank/Fingerhut Credit Account. If you have a balance or are making a multiple item purchase, see the Existing Balance Payment Chart.
    • ▽ Your account minimum payment amount is determined by the purchases and balances on your WebBank/Fingerhut Credit Account. The change in minimum payment amount is based on your account balance at the time it is advertised, and includes an assumption of interest charges and SafeLine fees, as applicable. The change in minimum payment amount does not include subsequent activity on your account such as any purchases, including deferred payment purchases, backordered, unshipped, returned or other pending purchases or exchanges; any payments, including partial, missed or returned payments; any fees, including recurring partner program charges, subsequent interest charges, late fees or returned payment fees. It is also subject to change based on shipping address, shipping method, partial shipments and taxes. Your minimum payment amount will not change and the purchase will not reflect on your statement until the order ships. If you have a balance or are making a multiple item purchase, see the Existing Balance Payment Chart.
    • 1. If you apply and are accepted for a Fingerhut Credit Account issued by WebBank, who determines eligibility and qualifications for the terms of credit.
    • 2. Minimum interest charges, late fees and returned payment fees apply. See the complete revolving WebBank/Fingerhut Credit Account Terms and Conditions.
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