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Community Help

Contact Customer Service

All fields highlighted in yellow are required

 

Did you know that you can print return labels and track your return information online?

Please go to Returns Center for more information.

 

 

 

 

Access your order tracking information at the top of this page by clicking on Order Status. If we have your email address, we will email you each time we ship an order! If you need more information, continue filling out the form below to contact customer service.
Submit the form below. We can't guarantee a cancellation but we will attempt to cancel your order. If we can't cancel your order, you can attempt to refuse the shipment when the carrier delivers your item(s).
While we can't change an order that's already been placed, we can attempt to cancel it. Then, you can place a new order. If you want to do that, tell us on the form below.
To change your address, go to My Account and then select Billing Address under the My Profile panel on the left.
To change your phone number, visit My Account and then select Billing Address under the My Profile panel on the left.
To change your email address, visit My Account and select Change Email/Password under the My Profile panel on the left.
Changes can be made by visiting My Account, and then selecting the appropriate option under My Profile.
You can find your credit account number on your billing statement or by signing into My Account.
We'd hate to lose you as a customer! Please call us at 1-800-208-2500 so we can make things right. If you still want to close your account, continue below.
We're sorry, but we do not accept customer requests for credit line increase. However, we review customer credit accounts up to 10 times per year; if we can give you a credit line increase, we will let you know by mail.
If your credit line was decreased, you will be notified by mail within 30 days. If you have not received a letter after 30 days, please contact us at 1-800-208-2500 or fill out the form below.
Login to My Account and then select Payment History on the left. You can check your most recent payments, amount due, due date and available credit.
You can pay with your debit card, checking or savings account - with no payment fee! Simply login to My Account and select "Make a Payment." You can also pay with your checking or savings account with our automated system by calling 1-800-208-2500; use the Payment Center Locator to locate one of over 20,000 CheckFree Pay agent locations; by speaking with one of our agents ($5.00 convenience fee may apply); or by mailing your payment to PO Box 166 Newark, NJ 07101-0166.
We're sorry, but we are unable to suspend or reduce your amount due. If your payment is not made on time, a late fee will be applied. Once your account is past due, you will be contacted about payment arrangements.
To switch to Electronic Statements, go to My Account. Then select Statements on the left hand side. Select the "Yes!" checkbox next to your email address and save.
For more information, check out our Deferred FAQ.
Fingerhut Advantage Credit Account holders can get the SafeLine® Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. The monthly fee for the Plan is $1.19 per $100 of your total balance of your Credit Account at the end of each monthly billing cycle. For example, if your balance is $400 you will be assessed a fee of $4.76 ($400/$100 x $1.19). You can cancel the Plan at any time. If you cancel within thirty (30) days of your enrollment date, we will refund your Plan fee.

If you still have questions, please continue with the form below.
See our Product Guides for the latest product information on your favorite items!

For general inquiries, see Frequently Asked Questions. Note that we have a 30-day home trial period and hassle-free returns, so if you don't like your purchase, you can send it back with ease. If you have more questions, please proceed below.
Most items come with a Manufacturer's Warranty, which can be found on applicable product pages on our site. You may also be offered an Extended Service Plan. This could cover you after the Manufacturer's Warranty expires. If you have more questions, please submit your question.
We're sorry your promo code did not work. Please provide us with the code you are trying to use, and if it qualifies for your order, we will apply it to your order total. We will notify you if the code does not apply to your order. Only one promotion code per order, please.
If you are using a code found on the site or a code emailed to you, please select the "see details" link on the offer to make sure your order qualifies. If your code applies and the error still occurs, provide us the promotion code in the form below and let us know what you are trying to order. Only one promotion code per order, please.
Yes, you can place an order with Pending Credit. If your account is Pending, and we have your email address, we will notify you when your application is approved and your item(s) shipped. If your credit is not approved, your order will be cancelled and you will be notified within 30 days.
Fingerhut has made finding your favorite catalog items easy by placing all of our them on the website. If you would still like to receive a catalog, fill out our Free Catalog Request Form and get the latest on your favorite brands delivered right to your doorstep!
To remove yourself from our email list, go to My Account page and select "Communication Preferences" under the My Profile Tab on the left side. Uncheck the box for "Yes Send Me Free Catalogs" and hit the "Save" button located at the bottom of the screen. If you have any further questions, please proceed with the form below.
To remove yourself from our email list, go to My Account page and select "Communication Preferences" under the My Profile Tab on the left side. Uncheck the box for "Promotional Emails" and hit the "Save" button located at the bottom of the screen. If you have any further questions, please proceed with the form below.
To remove yourself from our Partner Mailing amd Email list, go to My Account page and select "Communication Preferences" under the My Profile Tab on the left side. Uncheck the boxes under "Mailing Preferences" and "Partner Notifications" that best apply to your request and hit the "Save" button located at the bottom of the screen. If you have any further questions, please proceed with the form below.
To remove yourself from all lists, go to My Account page and select "Communication Preferences" under the My Profile Tab on the left side. Uncheck the boxes that best apply to your request. Then hit the "Save" button located at the bottom of the screen. If you have any further questions, please proceed with the form below.
Need to return a product?
Check your packing slip for the return label and instructions.

Don't have a packing slip?
Visit the Returns Center for a label and further instruction.

*Please allow 10-15 days from the mailing date for your return to be received and processed. Shipping charges may apply depending on return.
To check the status of your return, go to the Returns Center. Please allow 24 hours for your tracking link to show up from when you sent your package.
To check the status of your return in My Account, sign in, and go under My Orders on the left side panel and select "Shipping and Returns".
A return shipping label is included in most packages. You may be charged for return shipping unless the item is damaged or defective. This amount will be deducted from your return credit. Visit the Returns Center to see return shipping pricing. If you still have questions, please continue with your questions.