We're upgrading our systems, and that means our website and phones will not be available beginning 8pm CDT, March 20th.
Here's the good news: Our website will be back online March 23rd. Our phones will be available at 8am CDT, March 24th.
DURING THE UPGRADE: Unfortunately, you won't be able to shop, check order status, review account status, check on your shipment or contact customer service.
If your payment is due on March 20, 21, or 22, there are several ways to make sure your payment gets to us on time.
To Make a Payment
Schedule Payments In Advance (One-Time or Automatic Monthly Payments):
Go to www.fingerhut.com/myaccount to schedule a payment. Use a Debit/Credit Card or electronic withdrawal from your checking/savings account. Your payment will be credited to your account on the date(s) selected when scheduling.
Make a Same-Day Payment:
To make a payment during the upgrade, simply go to www.fingerhut.com to find a link to our secure temporary payment site. When using the site, please have the following information ready:
- Your 16-digit account number (refer to your statement for your account number)
- Bank account or Debit/Credit Card information
Frequently Asked Questions
We want this transition to be totally hassle-free for all our customers.
Scroll down for quick answers to your important questions.
During the System Upgrade
Q: Can I call you with questions between March 20th and March 23rd?
A: Sorry, but our phone lines will close for the upgrade at 8pm CDT on Thursday, March 20th and will reopen at 8am CDT on Monday, March 24th.
Q: Can I leave a message?
A: Sorry, but we are not able to take messages during the upgrade.
Q: Can I use the Fingerhut website between March 20th and March 23rd?
A: The website will be closed (offline) for activities other than making a payment from 8pm CDT on Thursday, March 20th through March 23rd. You won't be able to shop, see your account or do any other business other than make payments. To make a payment, please visit our website.
Q: What if my payment is due between March 20th and March 23rd?
A: If you have already scheduled a payment(s) with us, your payment will be processed on the date you selected. If you don't already have scheduled payments, you have several options.
- You can make your payment early on the website, by phone or by mail.
- You can schedule a single or recurring payment ahead of time on our website.
- You can use our secure payment site that will be available March 20th-24th by going to our website. Please have your 16-digit account number AND payment information ready.
- You can also mail your payment using the payment stub on your statement. Send it to: Fingerhut, P.O. Box 166, Newark, NJ 07101-0166.
Q: Can I make a payment on the phone between March 20th and March 23rd?
A: Sorry, but our phone system will be closed during the upgrade. But you can visit our website to make a payment during that time. Please have your 16-digit account number AND payment information ready.
Q: What information do I need to make a payment on the website?
A: You will need your 16-digit Fingerhut account number (which you can find on your monthly statement or online on My Account). You'll also need your payment information, such as your bank account number, debit card number, etc.
Q: Where can I find my 16-digit Fingerhut account number?
A: Your 16-digit account number can be found on the bottom portion of your paper statement and in the My Account section on our website.
Q: If I have a payment scheduled when the website is closed, will you process it?
A: Yes! It will be processed on the date it is scheduled. You'll see it listed in your payment history once the payment has completed processing and our website is available again.
Q: I have a Fingerhut FreshStart account. Will this mean my down payment will take longer to process?
A: Yes, it could. A potential delay applies only to payments that are mailed in. If you made your down payment online it should not affect how long it takes to process.
Q: What payment options will be available to use on the website during the system upgrade?
A: Credit/Debit Cards and electronic withdrawals from your checking/savings accounts. NOTE - Credit card payments are not accepted for down payments or for monthly payments on Fingerhut FreshStart accounts.
After the System Upgrade
Q: Will my account number be changing?
A: Yes, once the system upgrade is complete, a new 16-digit account number will be assigned; however, your 10-digit customer number will remain the same. You can find your new account number on your April statement or when you log on to www.fingerhut.com/myaccount after March 23rd.
Q: Why is my account number changing?
A: As part of our system upgrade we are changing how our account numbers are assigned. Rest assured your old account number (from before the upgrade) and your new account number (assigned after the upgrade) are secure.
Q: Is my account changing or am I getting a new account?
A: Your Fingerhut Credit Account issued by WebBank is not a new account. Your balance and credit limit are not changing due to our system upgrade.
Q: When I want to shop, will the system know my new account number or will I have to enter it?
A: Great news! After March 23rd, the website will automatically use your new account number and link it to you. If you shop from a catalog and call, our phone representatives will also have your new account number.
Q: I'm a Fingerhut FreshStart customer and have not seen my account number. Will I also receive a new number?
A: Your account number will be assigned after your down payment clears, and will be included in your Welcome Kit, which will be mailed to you shortly after your down payment is completely processed. It will also be on any statements after April 1, 2014.
Q: I just made a payment, but it doesn't show up on my account/balance. Did you get it?
A: With our system upgrade it can take 24-48 hours for processed payments to be reflected in your account information. If making your payment on the phone or online, the payment process includes a payment confirmation number. Be sure to make a note of your payment confirmation number for future reference if you have any questions.
Q: I liked being able to schedule my payment in advance. Can I still do this?
A: Yes! You can schedule one-time or recurring payments at any time in My Account on the Fingerhut website.
Q: I already made my payment for this month, but still see an amount due on my account. How do I know if you got my payment?
A: With our system upgrade it can take 24-48 hours for processed payments to reflect in your account information. If making your payment on the phone or online, the payment process includes a payment confirmation number. Be sure to make a note of your payment confirmation number for future reference if you have any questions.
Q: I have my payments set up through my bank's Bill Pay service. Will you still process my payment?
A: After March 23, 2014, you will need to update your bill pay with your new 16-digit account number. This number will be reflected on your April 2014 paper statement. If you receive electronic statements, you can obtain your new account number in the My Account section on our website.