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Great News! We've upgraded our system with important changes. You'll see better service and more ways to use your credit account!
With this upgrade, you've been assigned a new 16-digit account number. You'll find your new account number on your statement or online when you log on to www.fingerhut.com/MyAccount.
Payments will now post to your account within 24-48 hours
To Make a Payment
If you're paying online or by phone, your new account number will already be associated with your account. You won't need to do anything.
If you're mailing a payment or paying through your bank, please include your new 16-digit account number on your payment so it's processed correctly.
Frequently Asked Questions
We want this transition to be totally hassle-free for all our customers.
Scroll down for quick answers to your important questions.
After the System Upgrade
Q: Will my account number be changing?
A: Yes, once the system upgrade is complete, a new 16-digit account number will be assigned; however, your 10-digit customer number will remain the same. You can find your new account number on your April statement or when you log on to www.fingerhut.com/myaccount after March 23rd.
Q: Why is my account number changing?
A: As part of our system upgrade we are changing how our account numbers are assigned. Rest assured your old account number (from before the upgrade) and your new account number (assigned after the upgrade) are secure.
Q: Is my account changing or am I getting a new account?
A: Your Fingerhut Credit Advantage Account issued by WebBank is not a new account. Your balance and credit limit are not changing due to our system upgrade.
Q: When I want to shop, will the system know my new account number or will I have to enter it?
A: Great news! After March 23rd, the website will automatically use your new account number and link it to you. If you shop from a catalog and call, our phone representatives will also have your new account number.
Q: I'm a Fingerhut FreshStart customer and have not seen my account number. Will I also receive a new number?
A: Your account number will be assigned after your down payment clears, and will be included in your Welcome Kit, which will be mailed to you shortly after your down payment is completely processed. It will also be on any statements after April 1, 2014.
Q: I just made a payment, but it doesn't show up on my account/balance. Did you get it?
A: With our system upgrade it can take 24-48 hours for processed payments to be reflected in your account information. If making your payment on the phone or online, the payment process includes a payment confirmation number. Be sure to make a note of your payment confirmation number for future reference if you have any questions.
Q: I liked being able to schedule my payment in advance. Can I still do this?
A: Yes! You can schedule one-time or recurring payments at any time in My Account on the Fingerhut website.
Q: I already made my payment for this month, but still see an amount due on my account. How do I know if you got my payment?
A: With our system upgrade it can take 24-48 hours for processed payments to reflect in your account information. If making your payment on the phone or online, the payment process includes a payment confirmation number. Be sure to make a note of your payment confirmation number for future reference if you have any questions.
Q: I have my payments set up through my bank's Bill Pay service. Will you still process my payment?
A: After March 23, 2014, you will need to update your bill pay with your new 16-digit account number. This number will be reflected on your April 2014 paper statement. If you receive electronic statements, you can obtain your new account number in the My Account section on our website.